As a Guest Service Representative, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.
Note: Other duties as assigned by supervisor or management
*Specific plans for specific positions
Serenity awaits just 16 miles north of Chicago O'Hare International Airport at The Westin Chicago North Shore. Situated on Chicago's prestigious North Shore in Wheeling, Illinois, our hotel offers guests both suburban tranquility and urban access; nearby attractions include the Chicago Botanic Garden, Northwestern University and the area's famed Restaurant Row. Guests can settle into our exquisitely designed guestrooms and suites, which feature signature touches like our Westin Heavenly® Bed and Westin Heavenly® Bath, plus the latest in entertainment and complimentary Wi-Fi. After a restful night's sleep, we offer an array of inspired amenities, including a WestinWORKOUT® Fitness Studio, a heated indoor pool and an accompanying whirlpool. Authentic Italian cuisine is on the menu at Saranello's, open daily for breakfast, lunch and dinner. Showcasing over 35,000 square feet of impeccably outfitted meeting and event space, our hotel is also a leading events destination in Wheeling.
At Aimbridge Hospitality, bigger really is better! Now is a great time to join Aimbridge, the largest hotel management company in North America. Currently with approximately 60,000 Associates and a diverse portfolio of more than 1,400 hotels and resorts, we are continuing to grow and expand! Scale means opportunity, and here’s what that looks like at Aimbridge: