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Front Desk Agent

posted January 13, 2020

The Westin Chicago North Shore
Wheeling, IL
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744021 l

About This Job

Job overview

As a Guest Service Representative, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

The ideal candidate will: 

  • Have one year of customer service and/or sales experience. * Special consideration will be given to those with prior hotel experience, or exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. 
  • Have good computer skills and brand POS experience.
  • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs. 
  • Assists with sales and marketing efforts as directed by the Director of Sales and General Manager.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan 
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance 
  • Paid Time Off Plans (PTO)
  • Employee Assistance Program
  • Hotel and Restaurant Discounts

*Specific plans for specific positions

Compensation: 12.00

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About This Employer

The Westin Chicago North Shore

601 North Milwaukee Avenue
Wheeling, IL 60090

(847) 777-6500

412 Room Hotel

www.marriott.com

Our Hotel

Serenity awaits just 16 miles north of Chicago O'Hare International Airport at The Westin Chicago North Shore. Situated on Chicago's prestigious North Shore in Wheeling, Illinois, our hotel offers guests both suburban tranquility and urban access; nearby attractions include the Chicago Botanic Garden, Northwestern University and the area's famed Restaurant Row. Guests can settle into our exquisitely designed guestrooms and suites, which feature signature touches like our Westin Heavenly® Bed and Westin Heavenly® Bath, plus the latest in entertainment and complimentary Wi-Fi. After a restful night's sleep, we offer an array of inspired amenities, including a WestinWORKOUT® Fitness Studio, a heated indoor pool and an accompanying whirlpool. Authentic Italian cuisine is on the menu at Saranello's, open daily for breakfast, lunch and dinner. Showcasing over 35,000 square feet of impeccably outfitted meeting and event space, our hotel is also a leading events destination in Wheeling.

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 60,000 Associates and a diverse portfolio of more than 1,400 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.