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General Manager

posted January 22, 2020

Courtyard by Marriott Boston Brookline
Brookline, MA
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730315 l

About This Job

Opportunity:  General Manager

Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction. 

Potential Career Path

Area General Manager – Regional Director of Operations – Vice President of Operations

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel.
  • Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances.
  • In conjunction with sales leader, develop and implement sales and marketing plans.
  • Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends and implement changes to maximize room revenue.
  • Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.
  • Handle associate issues appropriately and in conjunction with human resources following HHM policies.
  • Participate in community affairs and maintain positive public image for HHM and hotel. 
  • Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
  • Travel to attend corporate meetings, sales trips and serve on committees.
  • Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly. 
  • Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above average GSS score and remedy guest service deficiencies.
  • Oversee sales department operations, and regularly participate in sales calls/client visits.
  • Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s Degree in Business, Hospitality or a related field.
  • Previous hotel management experience required. 

Work Environment and Context

  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
  • Occasional travel required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About This Employer

Courtyard by Marriott Boston Brookline

40 Webster Street, Coolidge Corner
Brookline, MA 02446

(617) 734-1393

188 Room Hotel

www.marriott.com

Our Hotel

The ideal spot from which to conduct business, Courtyard Boston Brookline boasts an unrivaled location and recently renovated accommodations to promote restful, productive stays. Providing easy access to highly esteemed institutions including the Longwood medical area, Boston College and Harvard Medical School, our hotel near Chestnut Hill makes it easy to explore the area or conduct business nearby. Guests can catch up on some rest and relaxation in our revamped rooms and suites featuring stylish design and modern amenities. Before hosting a meeting in one of our two event rooms, guests can get some brain food from our on-site American restaurant, The Bistro. Those wanting to stay active during their visit can use the cardio equipment and free weights of our fitness center or go for a swim in our indoor pool.