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Guest Service Representative

posted December 7, 2019

Graduate Athens
Athens, GA
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579207 l

About This Job

  • Graduate Hotels®, Graduate Athens is seeking part time Guest Service Representatives to join our front desk team. Graduate Hotels is a hotel collection targeting university-anchored markets across the country that celebrates each town's unique local culture and history.
    Responsibilities Include:
    • Greets guests as they arrive, focusing on personal recognition
    • Reviews arrival list daily and assists in preparing and assembling welcome amenities
    • Escort VIPs to room and check them in prior to arrival
    • Attends promptly to guest needs and inquiries
    • Other duties as assigned

    EDUCATION AND EXPERIENCE:

    • Minimum of 1 year in Front Desk Operations
    • In-depth knowledge of hotel Front Desk operations
    • Minimum of High School education, post-high school education preferred

    KNOWLEDGE, SKILLS AND ABILITIES:

    • Basic computer skills
    • Ability to communicate effectively verbally and in writing
    • Ability to exceed expectations of guests and team members
    • Excellent time management skills

    JOB COMPETENCIES:

    • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
    • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
    • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
    • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
    • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
    • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.

    About Us:

    Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country. Each hotel pays homage to the heritage of its unique town through cultural nods to the local community. Launched in 2014, there are currently 15 open and operating hotels across the U.S. and an additional 15 hotels under development slated to open by the end of 2020. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a Chicago-based vertically-integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit graduatehotels.com.

    *Graduate Hotels Management is an Equal Opportunity Employer.

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About This Employer

Graduate Athens

295 Dougherty Street
Athens, GA 30601

(706) 549-7020

122 Room Hotel

www.graduatehotels.com

Managed by

Our Hotel

Graduate Athens is more than just a place to lay your head. While you’re with us, get your morning caffeine fix at Iron Works Coffee. We’ll charm you with Southern fare and live music at The Foundry. Or if you’re looking for time to unwind after a day in our favorite city, check out our on-site spa and outdoor pool. We’re also the perfect spot for Bulldogs – and their dogs! Pets stay free at Graduate Hotels.

We’re nestled into the musically famed Foundry building at the foothills of the Blue Ridge Mountains and a short walk to UGA’s campus. Enjoy our signature Southern style with a splash of Georgia pine, pink and hint of history in every room and venue. Gather Bulldogs for local tunes at The Foundry and enjoy craft brews (caffeinated and spiked!) and a memory making stay.

From a tiny two-step to 200 gushing guests at your Athens wedding, Bulldog filled meeting or music inspired meet up – we have a just-the-right-sized ballroom, boardroom or historic venue to suit your suite spot. Our culinary team will creatively exceed your catering expectations sure to make your event is a real peach.