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General Manager - Sparrow Roof Top Restaurant and Lounge

posted November 24, 2019

The Dalmar, Fort Lauderdale, a Tribute Portfolio Hotel
Fort Lauderdale, FL
759138 l

About This Job

Position Summary

The Sparrow General Manager is responsible for smooth and efficient daily operation of the Sparrow Rooftop Restaurant and Lounge through effective supervision and staff development, while ensuring guest satisfaction and adherence to established standards. This is a working, “hands-on” position, and the hours may vary depending on business needs.

 Essential Functions

  • Supervises order taking and delivery to guests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.
  • Supervises guest checks and payment collection in compliance with cash handling, credit card transactions, room charge processing, and accounting policies and procedures.
  • Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.
  • Reports any deviations from policies, procedures, brand standards and regulations to management.
  • Complies with all guest service basics such as uniforms, name tags and proper guest greeting.
  • Knowledgeable on hotel facilities and services to assist guests as appropriate.
  • Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
  • Impresses guests with quality and timely service in a pleasant and friendly manner. Must be able to work varying schedules based on business demand.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
  • Consistent professional and positive attitude and actions when communicating with guests and associates.
  • Comply with all company policies and procedures.
  • Any other tasks/duties as requested by management.

Education and Experience

  • High school diploma/GED.

  • High-end club / night club  restaurant experience.

  • Four or more years of related experience.

  • Familiarity with hospitality industry practices preferred.

  • Education in hotel/restaurant management or related major preferred.

Skills and Abilities

  • Ability to effectively and efficiently supervise staff, daily operations and resolve operational problems in compliance with policies and procedures.

  • Ability to appropriately interview, hire, schedule, motivate, train, monitor, and address staff performance.

  • Knowledge of and ability to follow proper food and beverage ordering, handling, transportation, and service.

  • Ability to understand and comply with federal, state and local serving guidelines.

  • Ability to timely compile facts/figures, identify, investigate and resolve matters.

  • Attention to details, good organizational skills and efficient time management.

  • Ability to operate a computer, phone and other office equipment.

  • Familiarity with Micros preferred.

  • Attention to details, good organizational skills and efficient time management.

  • Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.

  • Ability to satisfy the legal requirements for employment within the jurisdiction.


About This Employer

The Dalmar, Fort Lauderdale, a Tribute Portfolio Hotel

299 North Federal Highway
Fort Lauderdale, FL 33301

(954) 945-9500

209 Room Hotel

Managed by

Our Hotel

THE DALMAR is the first luxury lifestyle hotel in downtown Fort Lauderdale, offering independent design that links West Coast style to an East Coast vibe, with nostalgic nods, contemporary flair, and timeless twists. Each of our 209 guest rooms and suites—some with balconies—affords beautiful views of downtown to the beach. In-room technology includes a 55-inch LCD TV, WiFi for streaming, Alexa and iPad for on-command services. Luxurious linens rest atop a premium pillow top mattress. Bathrooms feature spa showers and exclusively curated bath amenities. Keep fit in the 24-Hour fitness center, take a swim in our outdoor pool, attend a session in the yoga studio, or jump in a shuttle to get to the nearby Beach. Enjoy a night out in Sparrow, our rooftop bar and peer from our 25th story looking over-top of the south Florida coastline. We also offer 4 other dining and drinks options that are popular with the locals.