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General Manager

posted October 29, 2019

Hilton Garden Inn Lansing West
Lansing, MI
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809722 l

About This Job

As the General Manager of the Hilton Garden Inn-Lansing , you will be responsible for all aspects of operations at the hotel, including; staff, management and guests.

ESSENTIAL FUNCTIONS:

  • Oversee the overall day-to-day operations and functions of the hotel
  • Ensure full compliance to Hotel operating controls, standard operating procedures, policies and service standards.
  • Handle complaints and oversee the service recovery procedures.
  • Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
  • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Ensure all decisions are made in the best interest of the hotel and management.
  • Deliver hotel budget goals and set other short and long term strategic goals for the property.
  • Develop improvement actions
  • A strong understanding of Profit & Loss statements and the ability to react with impactful strategies
  • Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General are on target and accurate.
  • Oversee and manage all departments and work closely with department heads on a daily basis.
  • Respond to audits to ensure continual improvement is achieved.


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About This Employer

Hilton Garden Inn Lansing West

633 North Canal Road
Lansing, MI 48917

(517) 999-9930

Managed by

Group10 Management  Company has exciting opportunities waiting for you in a company recognized for first class hospitality.  As a family owned company whose commitment to excellence began in the 1970s, Group 10 values employees as our most important resource.  This may be why so many of our employees have a high rate of advancement and longevity.

Our goal is to provide an opportunity that is compatible with your unique skills and personal goals.  Group10’s achievement is measured by our employees’ achievements. 

Our Jobs: 

Our People matter and that makes all the difference

Who we are at Group10 Property isn’t just another hotel. It’s a hospitable and welcoming destination for travelers, and a thriving business for its owners. Most importantly it is source of pride in the community that it serves.