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Front Desk Agent

posted December 2, 2019

Sheraton San Diego Hotel & Marina
San Diego, CA
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810097 l

About This Job

Start Your Journey With Us

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Job Summary

Join our team at the Sheraton San Diego Hotel and Marina as a Front Desk Agent. Now seeking experienced front desk agent's and hospitality team members to join our motivated and fast paced team.

Responsible for including but not limited to:

  • Performs the full range of front desk responsibilities for hotels, condominiums, and rental homes.
  • Welcoming guests and/or homeowners to facility
  • Registering and assigning accommodations
  • Obtaining payments
  • Issuing card/room key and escort instructions to bell staff
  • May provide information on amenities, services, and directions to guests; responds to questions.
  • Maintains records of room availability and guest accounts.
  • Checks departing guests out and closes out account.
  • May coordinate receipt and delivery of messages for guests.

Job Requirements

  • High school diploma required; college degree preferred, specifically hospitality degrees
  • Previous customer service experience preferred, specifically hotel and Marriott experience
  • Understanding and use of Word, Excel, Outlook required. Knowledge of hotel systems preferred
  • Ability to read and comprehend complex correspondence in English required. Ability to effectively present detailed information both verbally and in written form to guests and employees throughout the organization.

The Sheraton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Sheraton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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About This Employer

Sheraton San Diego Hotel & Marina

1380 Harbor Island Drive
San Diego, CA 92101

(619) 291-2900

995 Room Hotel

www.marriott.com

Managed by

Our Hotel

Sheraton San Diego Hotel & Marina dazzles guests with waterfront views, sophisticated accommodations and four-star amenities. Benefiting from an excellent location on Harbor Island, our resort places the best of San Diego nearby; enjoy proximity to downtown, Gaslamp Quarter, San Diego Zoo and Petco Park. Arrive via a complimentary shuttle from San Diego International Airport and refresh in our light-filled accommodations, each featuring its own private balcony or patio, plus signature Sheraton amenities. Waterfront views and finely crafted American cuisine are on display at Harbor's Edge, or stop by Quinn's Ale House for a refreshing microbrew. Families will love our sprawling outdoor pool complex, offering ample opportunities to soak in the San Diego sunshine; our hotel also boasts a 24-hour, state-of-the-art fitness center and luxury spa. Featuring over 115,000 square feet of venue space accentuated by waterfront views, our Harbor Island resort is an inspired choice for a wedding or meeting in San Diego.