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Guest Services Manager

posted December 5, 2019

Hyatt Regency Chicago
Chicago, IL
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741798 l

About This Job

Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing. Guest Service Managers lead associates in significant service providing positions that may include bell, concierge, door, and valet. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. This position requires knowledge of hotel services, local events and venues, and transportation options.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.


Qualifications

  • A true desire to satisfy the needs of others in a fast paced environment.
  • Refined verbal and written communication skills.
  • Experience and thorough understanding of guest services.
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About This Employer

Hyatt Regency Chicago

151 East Wacker Drive
Chicago, IL 60601

(312) 565-1234

2 Room Hotel

www.hyatt.com

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Our Hotel

Offering an energetic, urban retreat near Navy Pier, Hyatt Regency Chicago features the most hotel rooms and largest selection of meeting space in downtown Chicago. The gateway to the city’s top attractions, you can walk to Millennium Park, or shop on Magnificent Mile.

Rooms at Hyatt Regency Chicago offer stunning city, Chicago River, and Lake Michigan views with all the comforts of a modern urban getaway. Suites overlook the Chicago River with ample dining and entertainment areas, plus exclusive concierge access.

  • Concierge
  • Hyatt Express Check-in
  • 1-800-CHECK-IN®
  • Multilingual staff
  • Gift shop
  • Complimentary boarding pass print stations
  • Assistive listening devices
  • Currency exchange
  • Safe-deposit boxes at front desk
  • Regency Club
  • Laundry / Dry Cleaning
  • On-site Hertz® car rental
  • Valet parking