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Front Desk Supervisor

posted December 4, 2019

Hilton Garden Inn Alexandria Old Town King St. Metro
Alexandria, VA
790204 l

About This Job

Donohoe Hospitality Services is always looking for the most qualified and experienced professionals in the industry. We invite you to view our current career opportunities and apply.


Position Summary:

Responsible for overseeing Front Desk operations.

Essential Functions:

  1. Supervise the operations of the Front Desk.
  2. Maintain the highest productivity, employee morale and guest service as possible.
  3. Insure that all hotel policies and procedures are followed.
  4. Assist FOM in training of employees including but not limited to guest services, brand standards, hotel policies and procedures and all POS systems.
  5. Check guests in and out of the hotel according to hotel and/or brand standards.
  6. Inform guests about the hotel facilities, policies and procedures. Provide tourist information to guests.
  7. Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
  8. Take, modify and cancel guestroom reservations.
  9. Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guest special requests.
  10. Perform cashier duties, cash traveler’s checks. Post phone charges and other miscellaneous charges to guest accounts.
  11. Follow in-house procedure to help ensure the security of guests and employees. Know hotel emergency procedures.
  12. Maintain cleanliness of Front Office area.
  13. Take, modify and cancel guestroom reservations.
  14. Notify Front Office Manager or Assistant Front Office Manager of any problems or situations involving guests, the hotel and/or staff.

Additional Responsibilities:

  • The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
  • Adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Education and Experience:

  • Previous hotel front desk experience.

Skills and Abilities:

  • Ability to stand for a long period of time.
  • Ability to work in a fast paced environment.
  • Ability to maintain control and composure in difficult situations and exhibit good judgement.
  • Good communication and interpersonal skills.

About This Employer

Hilton Garden Inn Alexandria Old Town King St. Metro

1620 Prince Stree
Alexandria, VA 22314

(703) 302-8300

At A Glance

Set in the beautifully preserved historic district of Old Town Alexandria, Hilton Garden Inn Alexandria Old Town is located just two blocks from the King Street Metro station, offering easy access to Washington, D.C. and Reagan National Airport. Catch the free Old Town Trolley for a pleasurable trip down King Street in Old Town Alexandria. Soak up the sunshine on Alexandria’s scenic waterfront or sample a locally brewed craft beer at the Port City Brewing Company. Enjoy fantastic retail opportunities close by, ranging from international brand name stores and chic boutiques, to gourmet food shops and antiques galleries.

Each of the spacious guest rooms at this hotel in Alexandria, Virginia, offer a mini-refrigerator, a microwave and complimentary WiFi. Enjoy lovely views of the hotel’s rooftop terrace as you exercise in the complimentary 24-hour fitness center. Unwind with a beer or a cocktail, before enjoying American classics in the Garden Grille & Bar, which is open for breakfast, lunch and dinner. Buy snacks and essentials 24/7 in the Pavilion Pantry®. Put last minute touches to your presentation in the complimentary 24-hour business center, and hold a meeting, training event or intimate wedding in our 603 sq.ft. meeting room.