Search 23,207 current hospitality jobs

Guest Services Representative

posted December 4, 2019

DoubleTree by Hilton Hotel Billings
Billings, MT
Apply
Join our Guest Services team and provide service with a smile!
728790 l

About This Job

The Guest Services team is vital to the success of our property!  Working at the front desk places you at the hub of the hotel with perpetual guest interaction, and we are looking for candidates with a passion to serve others!

A Guest Services Representative is key to the overall experience of our guests---making the first and last impression of our hotel for all of our guests.  If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you!

What you will be doing

Maintain a high level of guest service and hospitality | Provide a positive and seamless arrival and departure experience | Promptly and effectively field guest concerns or issues | Interact with guests with a high level of professionalism, tact and diplomacy

The ideal candidate for this position

A keen sense of being proactive, responsive and caring | Strong communication skills | Hospitality or customer service experience highly preferred | Proficiency in Microsoft Office | High School Diploma or GED required

Amazing Benefits At A Glance:

  • Competitive Compensation 
  • Team Driven and Values Based Culture
  • Medical/Dental/Vision 
  • Paid Sick and Vacation 
  • Employer Paid Life Insurance 
  • Employee Assistance Program 
  • Career Growth Opportunities/ Manager Training Program 
  • Reduced Room Rates throughout the portfolio 
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • Additional benefits dependent on the property (meal program, transportation benefit)

The Hotel Group is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, citizenship, disability, religion, age, sex, pregnancy, veteran status, genetic information or other classifications protected by law.

Our Values are A.E.I.O.U.

And Then Some | Ego Free| Inspired Hospitality Greatness | Open for Business | Unbroken

Apply

About This Employer

DoubleTree by Hilton Hotel Billings

27 North 27th Street
Billings, MT 59101

(406) 252-7400

289 Room Hotel

doubletree3.hilton.com

Managed by

At A Glance

The renovated DoubleTree Hotel Billings has been a downtown landmark since 1980, with a prime location in downtown Billings. Rocky Mountain College and MSU Billings are 10 minutes away and attractions like Yellowstone Art Museum and Western Heritage Center are just minutes away. Enjoy complimentary shuttle to the Billings Airport every 30 minutes. Complimentary parking is offered in the Park II City Parking Garage, located adjacent to our hotel and accessible through our 2nd floor sky bridge entrance (validated by the front desk).

About The Hotel Group 

Led by a team of passionate professionals, we’ve managed and/or owned over 125 properties in 25 states. At THG we’re committed to Inspired Hospitality Greatness™ Simply put, we strive to Serve our People and Properties, Inspire a culture of Hospitality Greatness and Deliver maximum investment value for our Partners.  Follow our story at www.thehotelgroup.com