Job Overview

Responsible for the close of day scenarios for the hotel Front Office and account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; running and distributing daily reports while accommodating guests of hotel by performing the following duties. 

What You Will Be Doing

• Follow all specified procedures to audit the shift closing of all front office staff, including closing final shift and completing an audit summary for each shift.
• Produce accurate and timely reports and correctly handle all cash transactions.
• Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers.
• Follow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts.
• Balance and audit for accuracy room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone and movie revenue; assisting the preparation of all reports relevant to daily revenues.
• Transmit credit card batches.
• Complete and transmit daily management and accounting reports and supporting documents.
• Act as hotel system liaison during night hours.
• Greet, register, and assign rooms to guests. Issues room key and provide instructions to get to elevators and suite.
• Transmit and receive telephone messages.
• Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
• Keep records of room availability and guests' accounts.
• Post charges, computes bill, collects payment, and makes change for guests.
• Makes and confirms reservations.
• Deposit guests' valuables in hotel safe or safe deposit box.
• Use suggestive selling skills and company sales programs to maximize revenue and occupancy levels.
• Follow all necessary reporting procedures in documenting customer requests.
• Report to Maintenance any problems that have been reported to them.

Requirements

Education: 

• High school diploma or general education degree (GED); or equivalent combination of education and experience.

Experience: 

• One to three months related experience and/or training.
• ONQ certification

Benefits

• Comprehensive Benefits Package (medical, dental, vision and more)
• Holidays
• Vacations/Sick/Personal Days
• 401(k) - Employer Match
• Hotel and F&B Discounts
• Career Development/Training Opportunities/Growth