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General Manager

posted December 5, 2019

The Independent Philadelphia
Philadelphia, PA
734795 l

About This Job

Opportunity:  General Manager

The General Manager will manage hotel operations to maximize profits and achieve the highest level of guest satisfaction. This role will require someone who can lead a team, has high attention to detail, and will curate guest experiences by being an ambassador of the neighborhood.

Potential Career Path

Area General Manager – Regional Director of Operations – Vice President of Operations

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel.
  • Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances.
  • In conjunction with sales leader, develop and implement sales and marketing plans.
  • Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends and implement changes to maximize room revenue.
  • Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.
  • Handle associate issues appropriately and in conjunction with human resources following HHM policies.
  • Participate in community affairs and maintain positive public image for HHM and hotel. 
  • Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
  • Travel to attend corporate meetings, sales trips and serve on committees.
  • Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly. 
  • Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above average GSS score and remedy guest service deficiencies.
  • Oversee sales department operations, and regularly participate in sales calls/client visits.
  • Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s Degree in Business, Hospitality or a related field.
  • Previous hotel management experience required. 

Work Environment and Context

  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
  • Occasional travel required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It


About This Employer

The Independent Philadelphia

1234 Locust Street
Philadelphia, PA 19107

(215) 772-1440

Our Philadelphia Hotel

In Philadelphia’s vibrant Midtown Village neighborhood, guests will find a charming boutique hotel with a lot of character. With homey vibes and a quaint appearance, they might mistake it for a local residence. At least we hope they do – that’s kind of what we’re going for.

The Independent Hotel is more than just a place to stay in Philadelphia – it’s a space for the urban explorer seeking an authentic experience, a glimpse into the life of a local. Visitors can explore our centrally-located neighborhood and settle into one of our residential-style rooms. We provide the comforts of home so guests can feel cozy in their own little corner of the city.