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Food & Beverage Server

posted December 3, 2019

Holiday Inn Knoxville Downtown
Knoxville, TN
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About This Job

Job overview

As a Food & Beverage Server, you will fill a guest services role in supporting your hotel’s financial goals of the daily operation of the restaurant, banquet facilities, room service and/or other areas of the Food and Beverage departments. You will ensure the highest quality of product and service standards to ensure guest satisfaction and maximize revenues and profitability by providing prompt and courteous food and beverage service.

The ideal candidate will:

  • Have a minimum of one year food service experience with general knowledge of full service, table-side service and standards.
  • Be incredibly friendly, customer centric, love to smile and radiate a positive and accommodating attitude while interacting with customers.
  • Become informed of daily/weekly specials and is able to explain all menu items and methods of cooking/preparation to the customers as requested.
  • Serves menu items to guests in a prompt and courteous manner and according to established service standards; times the service of courses to correspond with the dining pace of the guests.
  • Compute bill and accepts payment; tracks sales receipts;  receives change from cashier and returns change promptly to guest.
  • Receive direct and indirect customer feedback regarding their dining experience and relays feedback to proper management.
  • Performs pre and post-shift side work including stock service station, makes coffee, etc.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

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About This Employer

Holiday Inn Knoxville Downtown

525 Henley Street
Knoxville, TN 37902

(865) 522-2800

286 Room Hotel

www.ihg.com

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Enjoy Our Knoxville Hotel's Top-Notch Amenities and Great Service

With an ideal location adjacent to the Convention Center, Holiday Inn® Knoxville Downtown Worlds Fair Park is the perfect choice for business and leisure travelers. Our Knoxville, TN hotel offers the best in amenities and service to ensure you a carefree stay.

Leisure travelers appreciate this Knoxville hotel's downtown location. We are within walking distance of many attractions, including the Knoxville Museum of Art, historic Market Square, and the University of Tennessee. Before you head out in the morning, join us at WINDOWS ON THE PARK Restaurant/Lounge for our Best-4-Breakfast, or stop by after sightseeing for a relaxing dinner WINDOWS ON THE PARK Restaurant is perfect for families, kids under 12 eat for free at qualifying rates.

Our Knoxville, TN hotel is in the Central Business District, close to major banks and local, state and federal government offices, making us the ideal choice for business travelers. We are just 25 steps from the Knoxville Convention Center. Stay prepared for all your business meetings with our free Internet access and 24-hour Business Center. We have 22 meeting rooms with 13,000 sq ft of space that's perfect for your next business meeting or social event.

During your stay at the Holiday Inn® Knoxville Downtown Worlds Fair Park, you can enjoy our great amenities, such as an indoor pool. Make reservations today for our Knoxville hotel.

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 60,000 Associates and a diverse portfolio of more than 1,400 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.