This position supervises the Bell stand and Valet Department.
The Front Office Lead provides assistance and services to guests in order to ensure that their arrival and departure experience is pleasurable and informative. In addition, they oversee and train all Bell/Valet Attendants in the carrying out of this purpose. The ideal candidate will understand able be able to follow through on the correct and appropriate check in and check out of guests and provide services to these guests in a courteous and professional manner. Moreover, they will consistently employ our operating visions and principles throughout the check in and check out process and while interacting with our guests at all times.
Pacific Palms Resort is the only full-service luxury golf and conference resort of its kind in Los Angeles County. Our glorious hilltop location set against the majestic San Gabriel Valley Mountains and many guest activities and on-site entertainment makes Pacific Palms Resort unique even in the Los Angeles resort and spa hotel circle.
At 650 acres, Pacific Palms Resort is one of the largest hotels within Southern California. Here you can find fabulous fireside dining overlooking Celebration Lake, a new spa and fitness center, and our famous 4-star, 36-hole Industry Hills Golf Club. Our resort is also no stranger to exceeding event planners’ expectations with conferences, meetings, and weddings.
We also take pride in our 292 rooms and public areas. All rooms are beautifully appointed with fine furnishings and include stunning views from the balconies. Also enjoy complimentary self-parking and Wi-Fi in guestrooms and public areas.