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Front Office Lead Agent

posted December 6, 2019

Pacific Palms Resort
City of Industry, CA
1919 l

About This Job

Job Description

This position supervises the Bell stand and Valet Department. 

The Front Office Lead provides assistance and services to guests in order to ensure that their arrival and departure experience is pleasurable and informative. In addition, they oversee and train all Bell/Valet Attendants in the carrying out of this purpose. The ideal candidate will understand able be able to follow through on the correct and appropriate check in and check out of guests and provide services to these guests in a courteous and professional manner. Moreover, they will consistently employ our operating visions and principles throughout the check in and check out process and while interacting with our guests at all times. 


  • 1 year minimum experience in a customer service position, additional 1 year minimum experience in a customer service leadership role preferred
  • Must posses a valid Driver License
  • Must present a clean driving record
  • Ability to drive both automatic and manual transmission vehicles preferred 
  • Must have good knowledge of computer systems  and Microsoft Windows
  • Excellent communication skills
  • Ability to work efficiently and effectively as a member of a team


About This Employer

Pacific Palms Resort

1Industry Hills Parkway
City of Industry, CA 91744

Telephone (626) 854-2342
Reservations (800) 524-4557

292 Room Resort

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Los Angeles Area Resort Getaway and Conference Center

Pacific Palms Resort is the only full-service luxury golf and conference resort of its kind in Los Angeles County. Our glorious hilltop location set against the majestic San Gabriel Valley Mountains and many guest activities and on-site entertainment makes Pacific Palms Resort unique even in the Los Angeles resort and spa hotel circle.

At 650 acres, Pacific Palms Resort is one of the largest hotels within Southern California. Here you can find fabulous fireside dining overlooking Celebration Lake, a new spa and fitness center, and our famous 4-star, 36-hole Industry Hills Golf Club. Our resort is also no stranger to exceeding event planners’ expectations with conferences, meetings, and weddings.

We also take pride in our 292 rooms and public areas. All rooms are beautifully appointed with fine furnishings and include stunning views from the balconies. Also enjoy complimentary self-parking and Wi-Fi in guestrooms and public areas.