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Host/ Hostess Part-Time

posted November 8, 2019

Holiday Inn Chicago North Evanston
Evanston, IL
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Looking for an amazing individual to fill our host/hostess position!
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About This Job

Host/Hostess

University Plaza Cafe

Job Summary: 
Host/Hostess is responsible for professional and engaging service in the dining room, supervising staff engaged in preparing and serving food and drinks and maintaining a courteous and efficient operation. The Host/Hostess provides personal attention to guests, making them feel welcome and valued, and ensuring excellent customer service for a memorable first impression of our restaurants and lounges.

Essential Duties and Responsibilities 

  • Open and close the restaurant
  • Supervise the Server’s tasks in the outlet
  • Assist scheduling associates to ensure adequate staff on the shift
  • Consistently greet and acknowledge guests while smiling and making eye contact
  • Respond to guest requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience
  • Remember, recite and promote the variety of menu items; answer questions about menu items, making recommendations upon request
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
  • Solve guest complaints and concerns in a friendly and positive manner. Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Train workers in service, drink preparation, sanitation and safety procedures
  • Ensure cleaning of bars, work areas, tables, glasses, utensils and equipment
  • Observe and evaluate workers and work procedures to ensure quality standards and service, and assist supervisor/manager in disciplinary write-ups
  • Follow outlet policies, procedures and service standards
  • Follow all safety and sanitation policies when handling food and beverage
  • Participate in teamwork and assist other departments when needed
  • Conduct regular inspections to ensure assets are well maintained and protected
  • Ensure compliance to all hotel policies and procedures at all levels
  • Control inventories of equipment, smallware, and liquor, and report shortages to designated personnel
  • Assist in end of month inventory
  • Any and all job duties as assigned

Qualifications

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Knowledge of restaurant operations, guest relations, shift end reports and the POS system
  • Attentive, accountable and highly organized and has the ability to plan multiple activities and meet deadlines
  • Excellent interpersonal and communication skills
  • Excellent phone skills, customer service oriented and proactive
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About This Employer

Holiday Inn Chicago North Evanston

1501 Sherman Avenue
Evanston, IL 60201

(847) 491-6400

159 Room Hotel

www.ihg.com

About SB Yen

SB Management Group is a successful team of professionals in the hospitality industry providing consistent and exceptional service to our guests. We pride ourselves with long-term employees with the opportunity of growth from within through training programs and an environment of true hoteliers. We strive to find the best of the best to join our extraordinary team.

Join the SB Yen Team

SB Yen Management strives to maintain an exceptional guest experience and a positive work environment for our valued employees.

Our Employees

  • Provide a positive work environment that inspires collaboration throughout the hotel.
  • Assist the individual to grow and achieve their goals.
  • Recognize the valued individual contributions toward the hotel’s success with opportunities for advancement.

Our Mission Statement

By committing our company to extraordinary customer service and creating a work environment filled with the principles of trust, honesty, integrity, and respect, we will not only provide memorable experiences to all our guests, but become the hospitality management company of choice in the Midwest.

Company Benefits

Vacation                                                       Health Insurance

Sick Days                                                     Dental Insurance

Holidays                                                       Vision insurance

401k Plan                                                     Educational Assistance

Employee Assistant Program                   Friends & Family Discount

SB Yen Management Group is an equal employment opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.