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Housekeeping Dispatch

posted November 8, 2019

Carneros Resort and Spa
Napa, CA
537545 l

About This Job


The Opportunity: Housekeeping Dispatcher


  • To understand and communicate to all guest request in time and professional manner.

  • To assign routing task to all Housekeeping attendants, and sure they all necessary supplies before beginning work.

  • To be completely familiar with rooms and public areas standards established by the director of Housekeeping to assist as directed to train, support, and discipline Housekeeping staff.

  • To ensure satisfactory completion of routine nightly tasks of PM staff regarding rooms status, both at beginning and end of the shift.

  • To verify proper completion of all reports, and ensure provision of special amenities or guest request, provide office support. Including answering telephones, handling lost and found articles, and filing paperwork.

  • To conduct and document room inspections nightly as directed, complete the PM report nightly as specified. To ensure the cleanliness and security of all linen closets and storage areas.

  • To promptly report all observed deficiencies in rooms public areas supplies and equipment, report all suspicious occurrences and hazardous conditions. To maintain the cleanliness and safety of work areas all time.

  • To ensure safe work practices of all Housekeeping staff, compliance with company and departmental safety rules. To ensure proper handling storage, and labeling of all hazardous chemical used by Housekeeping staff.

  • To represent and market Carneros Resort and Spa in a positive and professional manner as requested and continually promote internally and externally by attending special events when requested and building relationships both on and off property.

  • To promote and comply with all policies and procedures of Evolution 

  • To immediately report all suspicious occurrences and hazardous conditions and avoid injury to self and others.

  • To maintain the cleanliness and safety of work areas and equipment at all times.

  • To attend all mandatory meetings as directed.

  • To perform other tasks, including cross-training, as directed.      


An Equal Opportunity Employer

About Evolution Hospitality

Headquartered in Orange County, CA, Evolution Hospitality is one of the top privately-owned hotel management companies in the US. Evolution Hospitality has a well-defined vision, a strong sense of values and guiding principles, and a long-range, quality-minded approach to business. From unassuming beginnings with a single property, today Evolution Hospitality is recognized as a first-class operator of hotels.

We are proud to offer candidates a dynamic career, personal growth, a strong tradition of mutual trust, integrity and an opportunity to make an impact on the business. Simply put, it means that it feels a bit different to work here. We are universally driven by our fundamental values and beliefs. At Evolution Hospitality, all associates are selected and evaluated on two criteria equally: results and culture. Honesty and humility are equally important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. Superstars are those individuals that not only create value for the company but also genuinely embrace and live Evolution Hospitality’s unique culture.

Are you ready to evolve? If you are interested in establishing a solid career and taking giant strides in personal growth, Evolution Hospitality is just the family you’re looking for.


About This Employer

Carneros Resort and Spa

4048 Sonoma Highway
Napa, CA 94559

(707) 299-4900

86 Room Resort


Although there's plenty to do in the Napa Valley Wine Country, many of our guests find that once they're here, they don't want to leave. One of the best Napa Valley resorts, Carneros Resort and Spa makes it easy to settle in and relax, offering everything you need for a self-contained vacation.


The Carneros Resort and Spa's design was based on cues from the local countryside - including barns, silos and ranchers' cottages – combined with stylish resort accommodations and modern interiors to capture the region's distinct charm as well as the needs of our sophisticated guests.Our Guests choose from one of our 86 luxurious cottages, 10 perfectly appointed two-bedroom suites or expansive 2 and 3 bedroom homes.


Relax at our infinity edge adult pool and hot tub overlooking the rolling hills and vineyards of Carneros or our family pool area with an elevated deck with shade trellis infinity edge lap swimming pool, children’s pool, hot tub and Snack Shack.


Once you've settled in at Carneros Resort and Spa, you may never want to leave. Luckily, you don't have to, with an abundance of Napa Valley dining options located right on the premises.

Our Executive Chef takes full advantage of the finest local, organic, and sustainably raised ingredients. Our culinary garden allows us to pick the freshest ingredients right on our grounds, and we craft our own breads, pastries, and charcuteries. What we don’t make or grow onsite, we try to source within a 150-mile radius of the Resort for the ultimate in flavor and freshness.