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Assistant General Manager

posted February 6, 2020

SpringHill Suites South Bend Mishawaka
Mishawaka, IN
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712224 l

About This Job

Does thriving at a fast-pace, relationship building, and navigating dynamic business operations - to delight guests and exceed financial goals - bring out your best self? Then, Aimbridge/Interstate’s Assistant General Manager position may be your best next career move. 

What we are looking for: previous hotel AGM experience and/or a minimum of 1 year as hotel Front Office Manager and/or Housekeeping Manager (w/ Front Office knowledge). Marriott Brand and/or other major comparable brand(s). You are a self-starter, detailed orientated and a multi-task expert.

This role is a highly visible member of the property’s Leadership Team, serving as a key liaison for hotel guests and functions as a right hand to the General Manager, while supporting Front Office operations and other operating departments such as HSKP and F&B.

As Assistant General Manager, you will

  • Oversee hotel operations to ensure a safe, comfortable environment for guests to enjoy and where associates can excel. Get out from behind the desk to observe guest experiences and staff interactions. When complications surface – and they will – make it right for the guest and open channels for associates. 
  • Build and Foster Front Office Staff. Create an environment that’s engaging, where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle maximizing the overall efficiency and profitability of the hotel.
  • Team up with Sales. Brainstorm and implement occupancy and revenue boosting strategies.
  • Keep a pulse on operational and financial performance.  Actively participate in the budget process, and accurately forecast for optimal staff and supply levels, maximum flow-through, and exceptional guest experience
  • Act as Manager on Duty, when duty calls.
  • Schedule flexibility and ability to work extended and/or irregular hours to include nights, weekends and holidays.

Fundamentals

A four-year degree or equivalent education or experience, plus two to three years’ in hotel company related position, with discipline-specific operations knowledge and supervisory experience is required. Verbal and written English language proficiency is required, with a second language helpful. You must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and switchboard operation knowledge is expected.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

SpringHill Suites South Bend Mishawaka

5225 Edison Lakes Parkway
Mishawaka, IN 46545

(574) 271-0832

87 Room All Suite

www.marriott.com

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Our Hotel

The SpringHill Suites South Bend Mishawaka hotel has completed a renovation! Located east of downtown South Bend at Edison Lakes Parkway and Main Street, we’re just 10 minutes from Notre Dame campus. Our new suites are 25% larger than rooms at other hotels in Mishawaka, Indiana. Every suite features a comfy pullout sofa and convenient microwave and mini-fridge for late night cravings. Travelers appreciate the many complimentary amenities already included in the rate such as a daily breakfast, property-wide WiFi and onsite parking. Guests can g a snack or microwave meal from our 24-hour Market or take a dip in our indoor pool. They can keep up their routine at the gym equipped with cardio machines and free weights then relax on our outdoor patio. As a TripAdvisor award winner offering thoughtful, complimentary perks, we’re a true standout among hotels in Mishawaka, Indiana.