posted November 8, 2019Ramada by Wyndham Grand Dakota Hotel Dickinson
Want to join our team at the Ramada Grand Dakota Lodge awarded Best Banquet Facility and Hotel in Western ND! We offer full benefits including health, dental, vision, life insurance, vacation, and sick pay.
Front Office Manager/Assistant Front Office Manager
High School Diploma or equivalent. Prior guest service experience desirable. Neat, clean person with strong desire to serve people.
Good communication and interpersonal skills.
Must have command of the English language
Must be able to work flexible days and hours, including weekends and holidays.
Must be proficient and experienced with Microsoft Office (Word, Excel, Outlook) software programs and preferably hospitality software.
Must be able to work with minimal supervision.
Able to stand for 8 hours.
Able to lift 35 pounds
Able to perform tasks several tasks simultaneously.
Good hearing and vision with or without corrective lenses.
Possesses knowledge of all hotel services.
Greets guests courteously and registers guests into the hotel.
Possesses knowledge of reservation and billing systems.
Possesses knowledge of the hotel's credit policies.
Possesses knowledge of hotel products, rates, and special programs.
Distributes guests' mail and packages.
Possesses knowledge of, and uses, emergency procedures
Completes checkout procedures for guests.
Balances all departments’ accounts, and completes all required back-up documents.
Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of each shift.
Monitors guest accounts and notifies supervisor of any extreme changes to any guest account, or suspicious actions by guests.
Runs a detailed shift audit by employee, and balances daily work to computers.
Maintains neatness of front desk work area.
Performs all other related duties as assigned.
APPEARANCE AND GROOMING: All staff members are required to follow the guidelines set forth by the associate handbook.
LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence and memos, ability to write simple correspondence, ability to effectively present one-on-one and small group situations to customers, clients, and other staff members of the organization and hospitality community.
MATHEMATICAL SKILLS: ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages and ability to apply concepts of basic algebra.
REASONING ABILITY: ability to apply common sense understanding to carry out instructions furnished written, oral, or diagram form, ability to deal with problems involving several concrete variables in standardized situations and ability to address customer personalities in various business situations.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of the job. While performing the duties of this job, the staff member is regularly required to sit; use hands and fingers, to handle and feel objects, tools controls and type; talk with and hear guests. The staff member is occasionally required to stand and walk. The staff member must occasionally lift and/or move up to 35 pounds. The specific vision abilities required are close vision.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those a staff member encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. The staff member will work in a high traffic/high volume business environment and will be required to spend a majority of their time at their desk.
Compensation: Depending on experience.
Our full service Ramada Grand Dakota Hotel Dickinson was recently honored in the 2018 Best of the Western Edge as the Best Hotel and Best Banquet Facility in Dickinson, ND! We are conveniently located off I-94 and Highway 22, close to Badlands Activities Center and Dickinson State University. Our clean and accommodating guest rooms were designed with travelers' comfort in mind, featuring thoughtful amenities to brighten their stay.