Search 23,553 current hospitality jobs

Regional Director of Operations

posted December 8, 2019

Colwen Hotels
Portsmouth, NH
Apply
505495 l

About This Job

Job Description

Colwen Hotels is a dynamic and growing hotel company, with an extraordinary portfolio of award-winning hotels.  We are excited to announce the formation of a new division focused on the management of premiere branded destination resorts and hotels situated in desirable locations throughout the US.  With our continued growth plan, we are seeking a hands-on, tenured, and results driven Regional Director of Operations to join our team. The successful candidate profile will have a significant background in managing destination, lifestyle and full-service hotels as well as possess a strong food and beverage/outlet knowledge.  This position is responsible for providing impactful leadership and support to the hotels, quality assurance, driving exceptional guest service standards and satisfaction, ongoing enhancement of service and quality improvements at the hotels, associate development and engagement as well as develop strategies to increase profits, reduce costs and exceed applicable brand, Colwen and Ownership standards and expectations.

A strong emphasis will be placed on analyzing information (financial statements, STR reports, revenue management reports, QA reports and guest services scores). In addition, this position in conjunction with Sales and Revenue Management will develop revenue strategies based upon a thorough understanding of the markets, various distribution channels to drive occupancy and rate while increasing market share and the overall profitability for the hotels. 

Responsibilities include but not limited to the following:

  • Complete oversight for the P&L performance, cost controls, associate and guest satisfaction at assigned properties.
  • Ensures responsible financial management of assigned hotels at all times. In partnership with leadership team, develop annual budgets to accurately forecast financial performance and to deliver financial results in accordance with those budgets.
  • Provide on-going training and support to the hotel GM’s and leadership teams through on-property meetings, one on one coaching and continuous interaction in person and on the telephone.
  • Conduct regular property visits to ensure brand and ownership standards are being achieved
  • Mentors General Managers to ensure successful operation of their hotels; sets short-term and long range goals in tandem with Executive Team and GM's to aid and achieve each property’s defined performance metrics.
  • Participate in the recruiting, hiring and evaluation of property leadership team.
  • Drives guest satisfaction by maintaining product and service quality standards; Periodic property inspections, ensuring completion of Brand and Company training programs and initiating corrective action as necessary.
  • Review Quality Assurance Inspections, Accounting Audits, Human Resources Audits and Loss Prevention Inspections, and assessing actual performance to defined benchmarks, identifying variances and initiating corrective action.
  • Maintain continual awareness of industry trends and brand goals on competitive practices and changes.
  • Ongoing consistent and effective implementation of Colwen policies and procedures and provide suggestions for improvements or new approaches to accomplish goals and objectives.
  • Establish and maintain positive relationships with hotel owners and investors.
  • Collaborate with regional sales, revenue management, accounting, human resources, engineering and safety/loss prevention teams.

Qualifications

  • 10+ years of Hotel General Manager experience in full-service and/or lifestyle properties.
  • Previous full-service Regional Hotel experience desirable.
  • Prior General Manager experience in a 4 or 5 star/diamond rated hotel.
  • Possess both non-branded and branded experience to include Marriott, Hilton and IHG.
  • Extensive Food and Beverage operations experience.
  • Previous pre-opening experience preferred
  • Excellent verbal and written communication.
  • Highly analytical, creative problem solver and a strong leader with ability to make sound decisions.
  • Excellent organizational skills, ability to handle multiple priorities.
  • Position will require frequent travel to assigned hotels located throughout the US.
  • Acceptance of this position will require the individual to reside in either Greater Philadelphia or Baltimore.

Additional Information

Colwen Hotels offers a comprehensive rewards and compensation package for eligible associates that includes:

  • Opportunities for advancement and career growth 
  • Warm and supportive work environment 
  • Competitive Wages 
  • Medical, Dental and Vision Insurance 
  • Company-funded Health Reimbursement Account 
  • Flex Spending Account 
  • Voluntary Life Insurance 
  • Short Term and Long Term Disability
  • 401(k) retirement plan with Employer Match after one year of employment 
  • Paid Time off Programs 
  • Holiday Pay 
  • Jury Duty Leave and Bereavement Leave
  • Hotel Discounts

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

Apply

About This Employer

Colwen Hotels

230 Commerce Way
Suite 200
Portsmouth, NH 03801

(603) 897-6100

Management Company

www.colwenhotels.com

About Us

Are you interested in joining one of the largest and fastest growing hotel companies in the Northeast United States? Do you want to join an organization that recognizes your contributions and hard work?Do you want to be part of a company where you have the ability to develop and grow your career? If so, then look no further than Colwen Hotels!

At Colwen Hotels, we are on the lookout to engage the best and brightest hospitality professionals in the industry to join our incredibly service-driven and focused team. Our award-winning properties are made up of passionate, dedicated and energetic individuals who provide exceptional service to both our guests and their fellow associates. We approach each and every day with a “can do” attitude and what we like to call “stick-to-itiveness” that provides a level of service that creates memorable experiences for our guests. Equally as important, Colwen Hotels is committed to sustainability, responsibility and stewardship in the communities where we work and grow.

Colwen Hotels is part of a fully integrated organization that designs, builds, owns and manages branded and independent hotels in markets across the Northeast. With more than twenty operating hotels and nearly twenty more in various stages of construction and development, it is a very exciting time to join our team!

For more information about our company, please visit our website at www.colwenhotels.com.

Careers at Colwen Hotels

If you’re ready to take the next step in your career, we would love to hear from you. Colwen offers many opportunities for advancement and career growth along with a warm and supportive work environment.

Colwen Hotels offers a total rewards and compensation package for eligible associates that includes:
  • Competitive Wages
  • Medical, Dental and Vision Insurance
  • Company-funded Health Reimbursement Account
  • Flex Spending Account
  • Voluntary Life Insurance
  • Short Term and Long Term Disability
  • 401(k) retirement plan with Employer Match after one year of employment
  • Paid Time off Programs
  • Holiday Pay
  • Jury Duty Leave and Bereavement Leave
  • Hotel Discounts