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Guest Services Manager

posted November 8, 2019

Hampton Inn & Suites by Hilton Seattle/Northgate
Seattle, WA
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First impressions create lasting impressions---lead our Guests Services team in creating first impressions that delight and surprise our guests!
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About This Job

The Guest Services team is vital to the success of our property!  Working at the front desk places you at the hub of the hotel with perpetual guest interaction and communication with multiple departments within the hotel.   We are looking for candidates with a passion to serve others and manage a high performing team!

A Guest Services Manager is key to the overall experience of our guests---leading the team who makes the first and last impression of our hotel for all of our guests.  If you have a solid knowledge of hotel operations, strong people skills and work ethic,  a positive and encouraging management style, and last but not least, a propensity for creativity and flair, this role is perfect for you!

What you will be doing

Manages the front desk, hotel lobby, and a seamless arrival and departure experience for guests | Oversees all aspects of managing the Guest Services team including hiring, training and performance management | Acts as liaison among multiple hotel departments and overall hotel operations

The ideal candidate for this position

Exceptional written and verbal communication skills | Solid understanding of training and working within hotel brand standards | Ability to optimize guest satisfaction | Computer proficiency | Minimum of 2 years Guest Services and supervisory experience | Associates degree or some college preferred

Amazing Benefits At A Glance:

  • Competitive Compensation 
  • Team Driven and Values Based Culture
  • Medical/Dental/Vision 
  • Paid Sick and Vacation 
  • Employer Paid Life Insurance 
  • Employee Assistance Program 
  • Career Growth Opportunities/ Manager Training Program 
  • Reduced Room Rates throughout the portfolio 
  • Hilton Team Member Travel Rates
  • 401k
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • Additional benefits dependent on the property (meal program, transportation benefit)

The Hotel Group is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, citizenship, disability, religion, age, sex, pregnancy, veteran status, genetic information or other classifications protected by law.

Our Values are A.E.I.O.U.

And Then Some | Ego Free| Inspired Hospitality Greatness | Open for Business | Unbroken

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About This Employer

Hampton Inn & Suites by Hilton Seattle/Northgate

9550 First Avenue NE
Seattle, WA 98115

(206) 522-6991

167 Room Hotel

hamptoninn3.hilton.com

Managed by

At A Glance

Close to shopping, businesses and entertainment destinations, Hampton Inn & Suites Seattle/ Northgate offers a clean, comfortable base for your travels. Our stylish new hotel is located off of I-5, with easy access to Northgate Mall, Woodland Park Zoo, the Space Needle and Pike Place Market. Whether you’re attending a sporting event or graduation at the University of Washington, our hotel provides thoughtful amenities to make your trip a success.

About The Hotel Group 

Led by a team of passionate professionals, we’ve managed and/or owned over 125 properties in 25 states. At THG we’re committed to Inspired Hospitality Greatness™ Simply put, we strive to Serve our People and Properties, Inspire a culture of Hospitality Greatness and Deliver maximum investment value for our Partners.  Follow our story at www.thehotelgroup.com