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Front Desk Supervisor

posted November 11, 2019

Hilton Garden Inn Dubai Al Mina
Dubai, United Arab Emirates
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493405 l

About This Job

Description

A Front Office Supervisor supervises the activities manages at the hotel front office, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.



What will I be doing?

As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Office Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Supervise Front Office operations during your assigned shift to a consistently high standard
  • Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
  • Advise your shift team of any special events or VIP Guests in the hotel that day
  • Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
  • Maximize sales revenues through up-selling and marketing program
  • Manage Guest requests, inquiries, and complaints promptly and completely
  • Maintain the professional appearance of the Front Office with a focus on hospitality and Guest service

Requirements

What are we looking for?

A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Front Office experience in the hotel, leisure, and/or retail sector
  • Strong commercial/business awareness and demonstration of sales capabilities
  • Calm, organized work ethic with the ability to prioritize and meet deadlines
  • Excellent supervisory, inter-personal, and communication skills
  • A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • A relevant supervisory/management certificate/diploma or degree


What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!








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About This Employer

Hilton Garden Inn Dubai Al Mina

Al Mina Road
Dubai
United Arab Emirates

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At a Glance

  • In the Port Rashid district, close to downtown and attractions
  • Flexible meeting space and 24-hour business center
  • Garden Grille & Bar, 24-hour room service and 24-hour Pavilion Pantry
  • Heated rooftop pool and 24-hour fitness center
  • Complimentary WiFi
  • Complimentary shuttle bus to the beach and Dubai Mall

Dubai Hotel Convenient to Businesses and Attractions

You’ll be in the Port Rashid district of Dubai when you stay at Hilton Garden Inn Dubai Al Mina. Our Dubai hotel has easy access to attractions and the Jebel Ali Free Zone, and is 10 minutes from major business hubs. Find any item you need at The Dubai Mall, the largest mall in the world, also just 10 minutes away. Unwind on Jumeirah beaches, and learn more about the history and culture of the area at Heritage Village, Global Village and Dubai Museum.

The spacious rooms at our Dubai hotel offer comfortable beds, HDTVs, complimentary WiFi and ergonomic work spaces and chairs. You’ll have a safe, coffee/tea maker and mini-fridge in your room to help you feel at home. Most rooms have views of the port or city.

Our on-site Garden Grille & Bar serves delicious international and local dishes, including a children’s menu. Relax with a cocktail at the bar, or enjoy 24-hour room service if you prefer to eat in. Hold a small get-together or large social event in our meeting space, which is flexible enough for large or small functions. Work out in the fitness center or refresh in the temperature-controlled rooftop pool.