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Guest Service Representative

posted November 11, 2019

Staybridge Suites Reno
Reno, NV
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805105 l

About This Job

Job overview

As a Guest Service Representative, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

The ideal candidate will: 

  • Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. 
  • Have good computer skills and brand POS experience.
  • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs. 
  • Assists with sales and marketing efforts as directed by the Director of Sales and General Manager.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan 
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance 
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

Compensation: 11.50

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About This Employer

Staybridge Suites Reno

10559 Professional Circle
Reno, NV 89511

(775) 657-8999

94 Room Extended Stay

www.ihg.com

Our Hotel

Located near the Reno-Tahoe International Airport, MHI Global, Employers Insurance, Renown Hospital, Intuit, Microsoft Licensing and GTech (IGT), our extended stay hotel in Reno, Nevada offers a convenient location and allows guests to experience all the comforts of home during their long term stay.

Visitors to our upscale accommodations near downtown Reno can enjoy shopping at the nearby Summit Sierra Mall or visiting one of the area's most exciting casinos. Just a short distance away, Wild Island Water Park and beautiful Lake Tahoe provide fun for the entire family.

Business travelers appreciate our hotel's location near the Reno - Sparks Convention Center and the Reno - Tahoe Tech Center, as well as companies such as Abaris and Microsoft. Our upscale Reno, NV accommodations also provide a flexible, 304 square foot boardroom, perfect for on-site meetings.

While lodging in Reno,we hope you will take advantage of our complimentary laundry services. Other choice amenities include a 24-hr business center, fitness center, indoor pool and whirlpool, outdoor grilling area and library. In the morning, enjoy a cup of Wolfgang Puck coffee served at our free breakfast buffet, and in the evening, join us in our community Great Room for beverages and hors d' oeuvre.

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 60,000 Associates and a diverse portfolio of more than 1,400 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.