Search 23,730 current hospitality jobs

Guest Service Representative

posted December 7, 2019

Graduate Knoxville
Knoxville, TN
Apply
812567 l

About This Job

Graduate Hotels Management is seeking a Guest Service Representative to join The Volunteer Hotel, soon to be Graduate Hotels®, Graduate Knoxville. Graduate Hotels is a hotel collection targeting university-anchored markets across the country that celebrates each town's unique local culture and history.

POSITION RESPONSIBILITIES:

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • Minimum of 1 year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.

About Us:

Graduate Hotels Management is a Division of Schulte Hospitality Group that currently manages the Graduate Hotels® portfolio. Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country. Each hotel pays homage to the heritage of its unique town through cultural nods to the local community. Launched in 2014, there are currently 15 open and operating hotels across the U.S. and an additional 15 hotels under development slated to open by the end of 2020. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a Chicago-based vertically-integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit graduatehotels.com.

*Graduate Hotels Management is an Equal Opportunity Employer.

Apply

About This Employer

Graduate Knoxville

1706 Cumberland Avenue
Knoxville, TN 37916

(865) 437-5500

112 Room Hotel

www.graduatehotels.com

Managed by

Our Hotel

Located right on The Strip, Graduate Knoxville is just steps from University of Tennessee and Neyland Stadium. Settle into spaces inspired by Rocky Top lore and bursting with Big Orange pride, including Saloon 16, our high-end watering hole opening in partnership with Peyton Manning.

Located right on The Strip, Graduate Knoxville is just steps from University of Tennessee and Neyland Stadium. Settle into spaces inspired by Rocky Top lore and bursting with Big Orange pride, including Saloon 16, our high-end watering hole opening in partnership with Peyton Manning.

Our hotel is the perfect spot to host your next special event or social gathering. Located steps from UT’s campus and a five-minute drive from downtown Knoxville, Graduate Knoxville features two distinct on-site dining experiences that can accommodate groups of just over 150 people.