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Assistant General Manager

posted November 12, 2019

Hilton Garden Inn Riverhead
Riverhead, NY
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Be A Part of Our Passionate & Committed Team!
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About This Job

Come Join the Waterford Hotel Group Team!

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.

The Ideal Candidate for this Position

As the Assistant General Manager, you will be responsible for providing oversight and staff management, for all functions within the hotel Operations departments, including Front Office, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. You will strive to continually improve guest and employee satisfaction, and to maximize the financial performance of the department, while ensuring that standards and procedures are consistently being followed.

Your specific duties in this role will include:

  • Creating and nurturing a work environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service
  • Examining employee and guest satisfaction results, and developing game plans to attack need areas while expanding on areas of strength
  • Publishing all guest satisfaction results in a timely fashion, including all guest satisfaction forms, comment cards. and guest letters
  • Providing excellent customer service by being readily available to and approachable for all guests
  • Addressing guest concerns in a proactive manner
  • Ensuring that all team members meet or exceed all hospitality requirements
  • Ensuring that a viable key control program is in place
  • Reviewing financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement
  • Interviewing candidates and assisting in making hiring decisions
  • Ensuring that orientations for new team members are thorough and completed in a timely fashion

Job Requirements

We are looking for a Assistant General Manager who combines meticulous professionalism with a friendly, welcoming, and energetic personality. It is important that you are able to effectively manage P&L and financials to ensure your location’s continued profitability. You should also display excellent verbal and written communication and interpersonal skills as well as strong customer-service and marketing abilities.

Specific qualifications for the role include:

  • High school diploma or GED; Associate’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major, a plus
  • 4 years experience (2 years with an Associate’s degree) in the guest services, front desk, housekeeping, or related professional area
  • Experience in implementing payroll and inventory cost controls
  • Previous Hilton experience is a plus 
  • Staff management experience a plus
  • You must be able to pass a thorough background check as well as be drug free

Benefits

We offer our eligible Associates a number of benefits to enhance their health and well-being:

  • Group insurance, including medical, dental, vision and company-paid life insurance
  • Paid time off including vacation days, personal days and holidays
  • Company-matched 401(k) plan
  • Voluntary benefits including short term disability, accident, life and critical illness
  • Life enrichment benefits including educational assistance, hotel discounts, travel assistance and more

For more information, please visit our website at www.waterfordhotelgroup.com 

EOE/M/F/D/V

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About This Employer

Hilton Garden Inn Riverhead

2038 Old Country Road
Riverhead, NY 11901

(631) 727-2733

At A Glance

With easy access to the Long Island Expressway, the Hilton Garden Inn Riverhead hotel is only minutes from over 40 vineyards in Long Island’s wine country. Take advantage of exclusive tours offered by our hotel in Riverhead, NY. Cross the street to shop at the Tanger Outlet Mall or enjoy family fun at Splish Splash Water Park.

Retreat to spacious guest room and relax in front of the 39-inch HDTV. Enjoy a sublime sleep on one of our plush Serta Perfect Sleeper® mattresses. Stay productive with complimentary WiFi, and stock the refrigerator with drinks and snacks purchased from our 24-hour Pavilion Pantry®. Whirlpool rooms are also available.

Start each morning with a breakfast in the Long Island Fork, also open for dinner. Keep active in the fitness center and heated indoor pool or catch up with work in the 24-hour business center. Relax at our outdoor holistic spa, offering a heated 22-person therapeutic whirlpool, stone fireplace and lounge seating.