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Room Attendant

posted November 13, 2019

Embassy Suites by Hilton Cincinnati RiverCenter
Covington, KY
793045 l

About This Job

ONE Lodging - now part of Aimbridge Hospitality

Big Picture

A Room Attendant will ensure that the highest standards for cleanliness, safety and sanitation are maintained throughout the hotel. They will respond promptly to requests from guests and, in some cases, from other departments, and will perform a variety of tasks to ensure a consistently clean, orderly, and attractive environment within guest rooms and public spaces.

Core Accountabilities

  • Stock cart with appropriate supplies and transport cart to assigned section.

  • Enter guest assigned guest rooms by following established procedure for gaining access and ensuring vacancy.

  • Replace dirty linens and towels.

  • Make beds.

  • Clean bathrooms.

  • Dust, polish and straighten desk and furnishings.

  • Ensure all light fixtures and in-room appliances are in proper working conditions.

  • Remove trash, recyclables and discarded items from room.

  • Vacuum carpets and/or mop floors.

  • Follow all company and safety and security policies and procedures.

  • Report any maintenance issues or safety hazards.

  • Greet, acknowledge and welcome guests according to company service standards.

  • Anticipate and follow through on guests' service needs.

  • Support other departments and fellow Housekeeping staff members, as needed.

  • Perform deep cleaning tasks, and other duties as needed and as directed by Executive Housekeeper.

    Required Attributes

  • Previous experience in an operational service environment is desirable. 

  • Exceptional service orientation, with keen ability to focus and deliver on guest needs.

  • Reliable and responsible character, with exceptional follow up and attention to detail. 

  • Ability to adhere to expectations and standards for friendliness, speed, quality and efficiency.

  • Willingness and ability to support fellow team members in reaching departmental goals.

  • Ability to work effectively as an independent contributor, and as a part of a collaborative team. 

  • Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.

  • Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

  • Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

  • Must be able to stand, sit, or walk for an extended period of time.


About This Employer

Embassy Suites by Hilton Cincinnati RiverCenter

10 East Rivercenter Boulevard
Covington, KY 41011

(859) 261-8400

227 Room All Suite

At A Glance

Welcome to the Embassy Suites by Hilton Cincinnati RiverCenter hotel, located on the banks of the Ohio River. Our Cincinnati hotel is just a two-minute drive from downtown Cincinnati, nearby attractions like Paul Brown Stadium, US Bank Arena, Duke Energy Convention Center, and Aronoff Center for the Arts. We're also only 2.7 miles from the excitement of Jack Casino.

Southbank Shuttle Trolley stops outside the hotel, offering easy access to downtown. Cincinnati/Northern Kentucky International Airport is only 20 minutes away and the hotel is adjacent to the Northern Kentucky Convention Center with easy access to I-71, I-75 and many Covington, KY attractions.

Guests will feel at home in a spacious two-room suite at this Covington hotel. All 227 suites feature a private bedroom and separate living area. They can enjoy a free made-to-order breakfast every morning along with a view of the Cincinnati skyline. Drinks and snacks are available in the open-air atrium at our Evening Reception.

We are ready to host a riverfront meeting or an elegant wedding reception with over 8,000 sq. ft. of flexible space, including meeting rooms and a ballroom with a stunning view of the city.

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 60,000 Associates and a diverse portfolio of more than 1,400 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.