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Housekeeping Supervisor

posted November 13, 2019

The Westin Fort Lauderdale
Fort Lauderdale, FL
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About This Job

The Housekeeping Supervisor is responsible for daily supervision of the Housekeeping staff, quality service, guest satisfaction and safety.  Supervises cleaning and assists in administration of Housekeeping services in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.  Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.  Reports any deviations from policies, procedures, brand standards and regulations to management.

  • Supervise the Housekeeping staff.  Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations.  Evaluate the staff’s job performance and coach and counsel as necessary.  Clearly communicate to associates the standards of performance and their role in contributing to individual and team success.  Ensure all required training occurs including orientation, safety, fire, alcohol awareness, food handling and blood-borne pathogen.  Ensure staff compliance with internal controls, policies, procedures, standards and regulations.  Insist on a work environment that is free from harassment. 

 

  • Perform and supervise the cleaning and inspection of the guest rooms, public areas and back of the house.  Ensure compliance with proper cleaning techniques, procedures, brand standards and regulations.   Ensure proper use of cleaning equipment and supplies.    

 

  • Issue staff cleaning assignments including special requests, areas of concentration and deep cleaning.      

 

  • Ensure maintenance problems are promptly reported to Engineering through proper channels.

 

  • Order supplies and maintain accurate inventory as assigned.   

 

  • Respond to guest requests, concerns and problems to ensure guest satisfaction. 

 

  • Log items into the Lost and Found and respond to inquires regarding lost items.   

 

  • On time and at work when scheduled and in proper uniform.

 

  • Attend department meetings as scheduled.

 

  • Consistent professional and positive attitude and actions when communicating with guests and associates.

 

  • Report any incidents of guest dissatisfaction or matters of significance to manager / supervisor so that corrective measures may be taken.

 

  • Comply with policies and procedures.  Practice safe work habits and comply with sanitary, safety, security and emergency procedures.  Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.  Check with manager/supervisor before leaving work area for any reason.

 

  • Perform special projects and other responsibilities as assigned.  Participate in task forces and committees as requested.

 

  • Any other duties / tasks as requested by management.

 

Compensation: 14.00

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About This Employer

The Westin Fort Lauderdale

400 Corporate Drive
Fort Lauderdale, FL 33334

(954) 772-1331

298 Room Hotel

www.marriott.com

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a Top 10 Hotel Management Team and 'hospitality employer of choice!'

Our Hotel

Located minutes from Blue Wave beaches like Lauderdale-by-the-Sea and Pompano Beach, the Port Everglades cruise port and the offices of many Fortune 500 companies, the hotel is ideally positioned for a balanced trip of business and leisure. Our 22,000 square feet of flexible meeting space and a 24-hour business center support an engaging visit, while invigorating amenities like an outdoor pool and whirlpool with lagoon views, fully-equipped gym with dry sauna and nourishing dining options help guests feel their best. Our 298 guest rooms and suites are restorative retreats overlooking tropical lagoon or city views. Guests can nestle into the signature Heavenly® Bed for a restorative night's sleep. Signature Westin bath amenities and the Heavenly® Bath awaken the senses.