Leads the coordination for resolving application(s) incidents as a technical expert. Performs research, analysis, and facilitates incident resolution. Accountable for restoring normal service operation as quickly as possible and to minimize the impact on business operations for application-related incidents, thus ensuring that the best possible levels of service quality and availability are maintained. Partners closely with Applications team and the broader Application Production Support team to quickly resolve and prevent incidents.
Education and Experience
CORE WORK ACTIVITIES
Drive Incident Resolution
Service Provider Management
Generating Talent and Organizational Capability
Learning and Applying Professional Expertise
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