posted January 14, 2020Marriott International
Provides iT strategic leadership for the Data portfolio of initiatives, including managing relationship with business discipline teams to plan technology investments, developing technology strategy, roadmaps, uncovering solutions, informing demand management and addressing escalations. Accountable for Marriott’s Modern Data Platform (Data), Data Privacy, and Universal Guest Identification (UGI) programs with IT Business Partnership and Planning. This position will partner with Customer Experience organization (CX), Legal, and other disciplines to increase the value Marriott derives from Data and Data Science while ensuring proper customer privacy and Data Governance. Designs and implements program management structure and processes that enable program work streams and facilitate timely outcomes that are within budget, and achieve expected benefits. Partners with discipline leadership to define a technology strategy for data and a roadmap for future investment.
Education and Experience
12+ years’ of IT or business management leadership experience that includes
Leading data driven initiatives and complex projects that touch multiple systems
Defining IT or business strategy for data and analytics and leading multi-year programs to implement new capabilities, infrastructure and partner or lead related business change
Experience in implementing processes across large organizations
Managing relationships with business customers, IT organizations and external service providers
Demonstrated ability to resolve conflicts and drive direction/focus
Direct management of complex budgets in excess of $10M in direct and indirect costs
Demonstrated ability to assess customer/client needs, creatively approach solutions, and decide and influence appropriate course of action
Direct management of cross functional, sourced, or matrix teams
BS/BA or equivalent relevant experience.
Skilled at cross functional collaboration with senior leaders and peers to clearly articulate product vision and desired functionality
Experience in implementing cloud data platforms at scale, serving diverse business needs
Experience with data innovation in environment that still have large legacy components of data and systems
Experience with consumer data and analytics in a travel/hospitality/retail/data business environment
Experience transforming data and analytics capabilities in partnership with analyst, discipline leaders, and discipline/operations end users
Experience with development and implementation of program management governance and execution processes
Significant experience and success in implementing new business applications with complex technology integration and business process change on time, on budget, and with high client satisfaction.
Experience acting as the primary account management for assigned business disciplines coupled with an In-depth understanding of business discipline and operational needs
Executive-level oral and written communication skills.
Excellent analytical skills where problems are very unusual and extremely difficult.
CORE WORK ACTIVITIES
Directs and influences the IT program work streams of associates, vendors and other partner organizations
Implements programs, concepts, products or services to identify operational implications prior to full-scale roll-out
Drives the creation of a strategic direction of application functionality to meet business requirements; communicates technology direction with internal and external stakeholders in order to obtain alignment and commitment on direction
Partners with the discipline program management and IT build leaders to ensure the strategy, solution and roadmap plans are met
Coordinates efforts of multiple program work streams to deliver the end solution
Partners with Customer Experience organization leaders and a broad set of discipline and iT stakeholders to align the data, privacy and universal guest identification capabilities with roadmaps for key brand, discipline and operations strategies. Determines the appropriate business need and business case for the implementation of future enhancements
Verifies completeness and accuracy of business requirements
Brings clarity and understanding of the business case to the IT participants and aligns delivery outcomes with the strategy and benefits
Aligns projects with short and long-range business plans, and with IT build and architecture
Verifies technology project plans, costs, schedules, and deliverables meet business need.
Serves as primary project liaison with business partner(s)
Serves as an escalation point when program issues arise
Monitors project risk management and verifies mitigation plans are in place for each risk
Financial, Contract and Risk Management
Manages Data Strategy, Privacy and Universal Guest Identification (UGI) program budget and multi-year financial plan; collaborates with discipline partners to develop annual budgets
Explains to the business discipline iT long term costs and impact of the business decisions on such costs
Partners with other IT groups (Build, Run, Manage-Enable) to provide financial transparency to discipline partners
Manages technology roadmaps to guide solutions along a common path as well as retirement or migration of lesser-used or expensive to maintain technologies.
Aligns with Security and Privacy to validate that processes are followed to protect and secure customer and/or associate data
Engages with Vendor Relations to develop service agreements with external companies on behalf of the discipline
Manages a team; responsible for staffing, performance management and development, and creating a positive work environment
Mentors and coaches Plan Directors and Business Analysts as needed. Assists in career development
Actively drives maturity of IT operating model (i.e. participation in Communities of Practices) and continuous improvement
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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