and motivates team while personally assisting in providing high quality service
based on requirements and standards.
Monitors and controls financial and administrative responsibilities
including asset protection. Provides
clear and concise communications to everyone having ownership in the success of
the event. Identifies training
opportunities and plans a strategy to accomplish goals.
school diploma or GED; 2 years experience in the event management, food and
beverage, or related professional area.
CORE WORK ACTIVITIES
supply needs for the department, (e.g., china, glass, silver, buffet
knowledge of all laws, as they relate to an event.
the impact of Banquet operations on the overall success of an event and manages
activities to maximize customer satisfaction.
to and reinforces all standards, policies, and procedures.
established sanitation levels.
departmental inventories and maintains equipment.
banquet beverage records to control liquor costs and manage the banquet
beverage perpetual inventory.
banquet service staff to forecast and service standards, while maximizing
team in developing lasting relationships with groups to retain business and
in and Leading Banquet Teams
goals and delegates tasks to improve departmental performance.
monthly department meetings with the Banquet team.
and continually broadens knowledge of food and wine pairings and cutting edge
cuisine with emphasis on current event trends.
as a liaison to the kitchen staff.
shifts and actively participates in the servicing of events.
Providing Exceptional Customer Service
a positive example for guest relations.
with guests to obtain feedback on product quality and service levels.
to and handles guest problems and complaints.
employees to provide excellent customer service.
employees understand expectations and parameters.
to improve service performance.
guest satisfaction during all departmental meetings and focuses on continuous
comment cards and guest satisfaction results with employees.
Human Resources Activities
and executes departmental and property emergency procedures and ensures staff
are trained in safety procedures.
service behaviors of employees and provides feedback to individuals.
progress and leads discussion with staff each period.
in the development and implementation of corrective action plans.
quarterly Meeting Planner Survey results and participates in the development
and implementation of corrective action to address service challenges; focuses
on continuous improvement of guest satisfaction.
and participates in all pertinent meetings.
Professional Demeanor - Exhibiting behavioral styles that convey
confidence and command respect from others; making a good first impression and
representing the company in alignment with its values.
Problem Solving and
Decision Making - Identifying and understanding issues, problems, and
opportunities; obtaining and comparing information from different sources to
draw conclusions, develop and evaluate alternatives and solutions, solve
problems, and choose a course of action.
Adaptability - Maintaining performance level under pressure or
when experiencing changes or challenges in the workplace.
Driving for Results - Setting high standards of performance for self
and/or others; assuming responsibility for work objectives; initiating,
focusing, and monitoring the efforts of self and/or others toward the
accomplishment goals; proactively taking action and going beyond what is
Building and Contributing
to Teams - Leading and participating as a member of a team to move toward the
completion of common goals while fostering cohesion and collaboration among
Coworker Relationships - Interacting with others in a way that builds
openness, trust, and confidence in the pursuit of organizational goals and
Customer Relationships - Developing and sustaining relationships based on
an understanding of customer needs and actions consistent with company values.
Fostering Inclusion - Supporting employees with diverse styles,
abilities, motivations, and/or cultural perspectives; leveraging personal
differences to achieve objectives; and promoting a work environment where all employees
are given the opportunity to contribute to their full potential.
Talent and Organizational Capability
Talent Management - Providing guidance and feedback to help
individuals develop and strengthen skills and abilities needed to accomplish
Applying Professional Expertise
Technical Acumen - Understanding and utilizing professional skills
and knowledge in a specific functional area to conduct and manage everyday
business operations and generate innovative solutions to approach
function-specific work challenges
Event Planning - The ability to connect with customers, detail events, upsell products
and services, manage multiple customers at a given time, be detailed
orientated, understand and have a working knowledge of catering and event
Banquets - Have a working knowledge of service standards, procedures and
techniques for executing banquet event orders to include banquet /meeting room
set up and strike, banquet design, and banquet beverage set-up and controls.
Event Services - Have a working knowledge of standards and procedures for proper
meeting room and table set-ups, various meeting room and table configurations
and the set-up of staging and dance flooring.
Basic Competencies - Fundamental competencies required for
accomplishing basic work activities.
Basic Computer Skills - Using basic computer hardware and software
(e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning - The
ability to add, subtract, multiply, or divide quickly, correctly, and in a way
that allows one to solve work-related issues.
Oral Comprehension - The ability to listen to and understand
information and ideas presented through spoken words and sentences.
Reading Comprehension - Understanding written sentences and paragraphs in
work related documents.
Writing - Communicating effectively in writing as appropriate for the needs of
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.