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Marketing Retail Assistant Manager

posted January 15, 2020

Lagoon Tower by Hilton Grand Vacations Club
Honolulu, HI
521662 l

About This Job

Job Description
Hilton Grand Vacations ranks 26th in Hawaii Business Magazine's "Top 250" that highlights the state's largest companies based on gross sales, a key indicator of market dominance and influence. Additionally, the company was the highest-ranking timeshare business on this year's list. 
What will I be doing?
As an Assistant Manager Marketing you will be responsible for driving company success through performing the following tasks to the highest standards:
  • Collaborate with the off-site marketing teams as well as the marketing leaders to maximize and increase bookings for Hilton Grand Vacations
  • Develop marketing programs and methods to maximize bookings at off-property marketing desks
  • Responsible for on-site supervision of Marketing Representatives and Guest Ambassadors at off-property locations
  • Assist the Marketing Manager with day-to-day operations, including maintaining and increasing the number of guest contacts and bookings, staff assignment and scheduling
  • Coach Marketing Representatives on performance; complete documentation and issue verbal and written disciplinary actions as appropriate
  • Ensure Marketing Representatives provide quality customer service
  • Responsible for conducting daily informational, motivational and/or training meetings with team members
  • Must be able to do or have knowledge of Marketing Representative job functions including booking tours, servicing guests, or sell activities
  • Make recommendations to marketing management to control tour flow (e.g. changes to income qualification, changes to tour gifting levels, etc.)
  • Other duties and tasks as assigned by management
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
  • 6+ months of people management and/or experience leading a team in a sales or marketing environment
  • 2+ years marketing or sales work experience
  • Proficient with MS Office programs including Word, Outlook and Excel
  • Good interpersonal skills
  • Proven ability to resolve customer service issues
  • Ability to work a flexible schedule, including weekends, holidays and evenings
  • Able to manage multiple duties in a fast-paced environment
  • Reliable transportation 
  • High school diploma or equivalent
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • 1+ year(s) of people management experience and/or experience leading a team in a sales or marketing environment
  • Ability to speak, read, write Japanese language
  • Previous timeshare management experience  

About This Employer

Lagoon Tower by Hilton Grand Vacations Club

2003 Kalia Road
Honolulu, HI 96815

(808) 953-2700

346 Unit Time-Share


Set against a backdrop of stunning natural wonders, Hilton Hawaiian Village® Waikiki Beach Resort in Honolulu provides visitors with spectacular amenities and an unrivaled position in the heart of paradise. Lagoon Tower by Hilton Grand Vacations Club gives guests ideal access to the best stretch of Waikiki's famous white-sand beach and the extensive entertainment, shopping and dining options within the renowned Hilton Hawaiian Village. A 5,000-square-foot family activity pool features the longest slide in Waikiki and overlooks the landmark Duke Kahanamoku Lagoon. Just beyond the Village, a variety of adventures awaits your discovery, including scuba diving, snorkeling, golf, hiking trails and abundant cultural riches.