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Front Desk Manager (OEM)

posted November 16, 2019

Hilton Atlanta Northeast
Norcross, GA
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672072 l

About This Job

Overview

The Front Desk Manager, whom reports to the Front Office Manager, will assist in the planning, direction, coordination and execution of all activities and personnel within the front office departments to include: front desk, bell/door, and the Executive Lounge. The Front Desk Manager is responsible for ensuring that all front office activities are carried out professionally, to standards and at the highest level of service. The Front Desk Manager will achieve desired outcomes through assisting in the creation, development and maintenance of a competent, motivated and empowered staff. The Front Desk Manager will effectively lead, train, coach, motivate, engage and provide feedback to the front office staff on a daily basis. In the absence of a Front Office Manager, the Front Desk Manager will fulfill this role.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 

Responsibilities
  • Leadership / Mentoring role for Hotel's Front Office employees.
  • Maintain complete knowledge of: a) all hotel features and services b) all room types, rates, special package and promotions c) daily arrivals / departures / room availability d) scheduled in-house group activities
  • Complete daily walk-through of Front Office department areas and instructing designated personnel to rectify any organization deficiencies
  • Monitor and handle guest comments.
  • Monitor security of public areas of the hotel.
  • Provide training, development, professional discipline, and positive support for all department employees to ensure qualitative standards and growth, depth and development.
  • Assist with interviewing Front Office employees
  • Create and maintain a quality, professional work environment.
  • Administer performance evaluations for all departmental employees.
  • Anticipate guests and employees needs and respond promptly.
  • Promote positive guest relations at all times.
  • Conduct pre-shift meeting to review information pertinent today's business.
  • Facilitate departmental strategic planning meetings.
Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED): or Work Equivalent plus 2 years of experience in Rooms Division management.
  • Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel information systems is required.
  • Prior Hilton front office experience highly desired.

Must be able to work any day of the week including weekends and holidays.  Must be available to work any shift, including third shift when needed, but regularly work the second shift as MOD.

EEO/AA Employer DisclosureCrestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About This Employer

Hilton Atlanta Northeast

5993 Peachtree Industrial Blvd.
Norcross, GA 30092-3416

(770) 447-4747

271 Room Hotel

www3.hilton.com

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A convenient business hotel in Norcross, GA

Stay at Hilton Atlanta Northeast and discover why locals call us the 'Castle on the Hill.' Our hotel in Peachtree Corners has a distinct style and plenty of amenities to make you feel at home. Enjoy Atlanta's mild weather in our indoor/outdoor pool, and work out on your schedule in the free fitness center. Spacious rooms, all-day dining, extensive event space, a free shuttle - we have all you need for a great stay.