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Front Office Supervisor

posted November 18, 2019

Residence Inn Phoenix Chandler/Fashion Center
Chandler, AZ
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About This Job

Job overview

As a Front Office Supervisor, you will fill a key leadership role with an industry-recognized leader in hospitality management services. You will coordinate the activities of guest service representatives, drivers, bellmen, telephone operators and night auditors to ensure high-quality guest service.  Your experience and expertise will focus on maximizing profits, developing and retaining employees and exceeding guest expectations. 

The ideal candidate will:

  • Have 2 or more years’ of Hotel Customer Service experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.  
  • Have good computer skills and brand POS experience.
  • Manages and controls the overall front house guest experience to include registration, creative guest problem resolution, correct billing and cordial appreciation upon departure. Motivates staff within all hotel departments and establishes a productive working environment for hotel.
  • Assists to conduct training classes regarding safety, security, department procedures and service guidelines.
  • Assists with revenue management with the implementation and execution of programs to ensure that the hotel's room occupancy and Average Daily Rate objectives are met.
  • Maintains correct procedures for hotel accounting, credit control and handling of financial transactions.
  • Maintains procedures for security of monies, guest security and emergency procedures. 
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.  Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction. 
  • Provides a professional image at all times through appearance and dress. 

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees 

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan 
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance 
  • Vacation PTO & Holiday/Sick PTO 
  • Employee Assistance Program 

*Specific plans for specific positions


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About This Employer

Residence Inn Phoenix Chandler/Fashion Center

200 North Federal Street
Chandler, AZ 85226

(480) 782-1551

102 Room Extended Stay

www.marriott.com

Our Hotel

Guests stay within walking distance of Chandler Fashion Center Mall, over 25 restaurants, and a quick trip to countless other Phoenix attractions. Visiting for MLB Spring Training? Our Chandler hotel near Tempe Diablo Stadium, Sloan Park, and HoHoKam Stadium will ensure your trip is a home run. Nearby businesses include Microchip Technology, Intel, Hitachi, Avnet, JDA Software and Infusion Soft. Our all-suite accommodations are ideal for corporate visitors, leisure guests and group travelers. We are pleased to offer a free, hot breakfast each morning and The Mix evening social Monday-Wednesday. Additional amenities include free WiFi and parking, outdoor pool and Jacuzzi, fitness center and outdoor barbecue area. Each spacious suite is complete with a full-sized kitchen and available in one or two-bedroom floor-plans.

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 60,000 Associates and a diverse portfolio of more than 1,400 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.