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Front Desk Agents Part-Time

posted December 26, 2019

Residence Inn Providence
Providence, RI
Come join our family at the newly built Residence Inn Providence, located in the heart of Downtown!
752365 l

About This Job

You will want to work here!

People are our greatest assets. TPG Hotels & Resorts is proud of its ability to recruit, train and retain the best hospitality personnel in the business. Residence Inn by Marriott Providence Downtown is a brand new hotel which opened in October 2019. It is a great place to build your hospitality career!

We are looking for the right candidates to fill our Front Desk Agent positions for AM and PM shifts.

AM shifts are from 7:00 A.M. - 3:00 P.M.

PM shifts are from 3:00 P.M. - 11:00 P.M.

What you will be doing

  • Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. 

  • Accommodate special requests when possible. 

  • Collect payments in compliance with cash handling, credit card processing and accounting policies and procedures. 

  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc. 

  • Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc. 

  • Process check-outs. 

  • Cancel room reservations according to policies and procedures. 

  • On time and at work when scheduled and in proper uniform. 

  • Consistent professional and positive attitude and actions when communicating with guests and associates. 

  • Other duties and tasks as requested by management.

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Qualifications:

    • Requires both AM and PM availability

    • Hotel Front Desk Experience preferred

    • Display consistent professionalism with effective listening and communication skills

    • Excellent customer service skills

  • Benefits

  • Health, Dental and Vision Insurances
  • Disability Insurance
  • Supplemental Life Insurance
  • 401(k) Retirement Plan
  • Identity Theft Protection
  • Paid time off 

About This Employer

Residence Inn Providence

100 Sabin Street
Providence, RI

176 Room Extended Stay

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and 'hospitality employer of choice!'

Our Hotel

The Residence Inn Providence will be nine (9) stories tall comprising 176 all-suite guestrooms. Each room will feature a fully equipped kitchen, separate living and sleeping areas and a full complement of modern amenities designed to appeal to today’s sophisticated traveler. Ideal for extended stays, and both leisure and business stays of any duration, the new Residence Inn is an energetic newer brand offered by Marriott Corporation and a participant in the Marriott Rewards customer loyalty program.