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Rooms Controller

posted February 17, 2020

W Atlanta - Downtown
Atlanta, GA
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177792 l

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Job Summary

     Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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About This Employer

W Atlanta - Downtown

45 Ivan Allen Jr. Boulevard
Atlanta, GA 30308

(404) 582-5800

237 Room Hotel

www.starwoodhotels.com

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Urban Oasis

In Atlanta’s exciting downtown, the W is a lush hideaway infused with natural elements and sensual style, where revitalization and rejuvenation beckon amid major corporations, specialty shopping, upscale living and everything cool about Hotlanta.

Haute-Lanta

Going south is now in season all year round. Cozy up in our Living Room or succumb to indulgences at BLT Steak and DRINKSHOP. Whisk away from our private heliport or wind down at luxurious Bliss® Spa. Get WET® or SWEAT® it. Come play in style.

Hospitality Sweet

Southern charm meets modern living is everything you've dreamed of—the signature W bed, High Speed Internet Access, lovely Bliss amenities, fabulous entertainment, delightful Munchie Box, and Whatever/Whenever® service that makes wishes come true.