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Director of Housekeeping

posted January 6, 2020

Waldorf Astoria Beverly Hills
Beverly Hills, CA
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711556 l

About This Job

Description

The remarkable Waldorf Astoria Beverly Hills is conducting a selective search for their next Director of Housekeeping.


A Director of Housekeeping is responsible for directing and administering all Housekeeping operations at this Forbes 5-star rated hotel to ensure the overall cleanliness and product quality in the hotel's continuing effort to deliver unforgettable guest service and financial profitability.


The Director of Housekeeping will report into the Director of Hotel Operations and oversee a team of 1 Assistant Director, 3 Assistant Housekeeping Managers, 5 Floor Supervisors and approximately 100 team members including room, public space, and house attendant at this 170 room luxury oasis.




The ideal candidate will have 3+ years' experience as a Director of Housekeeping with at least 5 years of total management experience, 2 or more of those years in a luxury hotel setting. California labor union experience is highly desirable.


What will I be doing?


As a Director of Housekeeping, you would be responsible for directing and administering all Housekeeping operations to ensure the overall cleanliness and product quality of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Ensure and maintain cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standards
  • Lead, direct and administer all Housekeeping operations to include, but not limited to, of systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
  • Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Recruit, interview and train team members
  • Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations
  • Participate in the coordination of rehabilitation and capital improvement projects in partnership with Property Operations and other departments


Requirements

What are we looking for?


Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!





EOE/AA/Disabled/Veterans

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About This Employer

Waldorf Astoria Beverly Hills

9350 Civic Center Drive
Beverly Hills, CA 90210

(800) 774-1500

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Introducing Waldorf Astoria Beverly Hills

Representing the very best in California lifestyle and luxury, the new 170-room Waldorf Astoria Beverly Hills will be the most unique urban oasis in Southern California. Located at the gateway of Beverly Hills, the 12-story hotel will occupy a place of distinction directly at the corner of Wilshire and Santa Monica Boulevards. A landmark escape like no other, there will be no equivalent.

With oversized guestrooms and spacious balconies creating your own Beverly Hills lanai, these accommodations will be the most unique in Southern California. Each guestroom will be well appointed with luxury elements including furnished entry foyers and floor to ceiling windows that open onto large balconies creating an escape from the teeming City below.

California luxury is a lifestyle and in the near future, Waldorf Astoria Residences will be its ultimate example. Joining Waldorf Astoria Beverly Hills, Waldorf Astoria Residences, set in a lush landscape and garden environment, will pair the hospitality and services of a five-star destination with the luxurious privacy of your own home.

Amenities include:

  • Inspirational cuisine with an award-winning chef that will be proprietary to Waldorf Astoria Beverly Hills
  • 6,300 square feet of indoor meeting and special events space
  • Ground-level dining and flexible outdoor space
  • Rooftop pool and lounge with VIP Cabanas specifically for hotel guests
  • Lobby bar
  • 5,000 square foot Waldorf Astoria Spa featuring world-renown products and management by Cinq Mondes from Paris
  • Upscale exclusive retail including Graff Diamonds