posted February 18, 2020The St. Regis Bal Harbour Resort
Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
The St. Regis Bal Harbour Resort is situated among lush tropical gardens, sparkling white sand beaches, and turquoise waters on Florida’s celebrated Gold Coast. Just 15 minutes north of South Beach and among the most distinguished neighborhoods in South Florida, Bal Harbour is an exclusive island village located on the south bank of the only inlet on the barrier island between the Atlantic Ocean and the Intracoastal Waterway of Miami Beach.
An intersection of art, fashion, and design, the island is home to the legendary Bal Harbour Shops. Located directly across Collins Avenue from the resort, the shops serve as an international destination, attracting both guests and residents with a collection of prestigious designer boutiques, bistros, and outdoor cafes on par with those of New York, Beverly Hills, Paris, London, and Milan.
Just a short drive away, the rich culture and captivating energy of South Beach, Ocean Drive, and the Art Deco District of Miami await. For museum aficionados, there are endless choices, including the Bass Museum of Art and Wolfsonian-FIU Museum in Miami Beach, as well as the Lowe Art Museum in Coral Gables. In Downtown Miami, the Miami City Ballet and the Adrienne Arsht Performing Arts Center offer premier live entertainment. Nearby, the Jackie Gleason Theater continues to provide star-quality entertainment while the Lincoln Road Theater serves as home to the New World Symphony. Year-round, professional and college sports teams, ranging from football to baseball to hockey, draw domestic and international guests, as does the city’s famed nightlife and annual events, including food and wine festivals and the world-famous Art Basel Miami.