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Front Desk Supervisor

posted November 21, 2019

Residence Inn Greensboro Airport
Greensboro, NC
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BPR Properties was founded in 1983, with the purchase of our first property: a smoke shop in Staten Island, New York. After selling the smoke shop the following year, we purchased a hot dog stand (at a local flea market) and a convenience store in New Jersey. In 1986, we purchased our first motel:
638210 l

About This Job

Position Summary:

  • The daily management of all front office/guest service operations with direction from the General Manager / Assistant General Manager including providing guests with personal service and attention exceeding their expectations.
  • Directing and coordinating the activities of the Front Desk or Guest Services areas and to ensure quality guest satisfaction and operational efficiency.

Essential Functions:

  • Manages front desk staff to ensure smooth and efficient operation during the assigned shift. 
  • Create and communicate the daily sales strategy to the front desk staff each shift to optimize hotel sell out efficiency.
  • Creatively sell the hotel out by doing such things as overselling and working with other hotel properties in the area to use hotel for referrals when sold out.
  • Train and develop current and new staff member to perform at a peak level by empowering them to solve guest issues, top-down selling as well as effectively fading rate to capture walk-in business.
  • Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs guest service agents in the details of work. Observes performance and encourages improvement. 
  • Hold monthly staff meetings to discuss front desk issues and continually train the front desk to further develop their skill set.
  • Uses creative management skills to solve guest and team member problems. Ensures compliance with company standards to ensure consistent high quality guest relations. 
  • Manages desk, resolves guest concerns, handle emergencies and other challenges that may occur during the assigned shift. Implements resolutions by using discretion and judgment.
  • Act as PM hotel MOD when scheduled.
  • Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and team members. 
  • Other duties as assigned, of which the associate is capable of performing.

 

 

Requirements:

  • High school diploma (or GED); at least two to three years of related management experience
  • A two or four year degree in related field is strongly preferred
  • Physical requirements include the ability to climb stairs and stand/walk for extended periods of time; lift up to 50 pounds occasionally; and function in an active work setting with fluctuating temperatures.
  • Ability to speak, read, write and understand the English language
  • Possess good communication skills, both verbal and written
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
  • Ability to effectively deal with associates requests and complaints.
  • Ability to meet deadlines and work well in pressure situations
  • Commitment to exceptional guest service
  • Great positive attitude
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About This Employer

Residence Inn Greensboro Airport

7616 Thorndike Rd.
Greensboro, NC 27409

1-336-632-4666

116 Room Extended Stay

www.marriott.com

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Greensboro is home to A&T College & High Point University

Residence Inn Greensboro North Carolina Airport Hotel will help you feel right at home, in our spacious all king-suite property. Whether you are in the Greensboro/High Point/Kernersville areas on business or pleasure, visiting The University of North Carolina Greensboro, or attending the High Point Furniture Market, you've selected the right hotel! Located only 3 miles from the Piedmont Triad Airport our complimentary airport shuttle service provides convenient access for our guests. We are seconds from Interstate 40 and Hwy. 68, so driving is simple to neighboring cities such as Winston Salem, Raleigh, and Charlotte. The hotel is convenient to many popular attractions such as the Greensboro Coliseum, the Aquatic Center, International Civil Rights Museum, and local business: such as Volvo, Quarvo, and TE Connectivity. The Residence Inn Greensboro Airport provides all the comforts of home, whether you are staying for a few nights or lounge