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Sales Coordinator

posted November 24, 2019

Synergy Hospitality 1
Wayne, PA
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About This Job

Summary/Objective 

The Sales Coordinator is primarily responsible for providing excellent customer service to internal and external customers while also providing great administrative support to the sales office and hotel.


Essential Duties and Responsibilities

  • Greet Callers and Visitors in a professional manner and handle requests promptly.
  • Coordinate meetings and onsite events; greet in-house meeting contact upon arrival and ensure meeting room needs are satisfactory.
  • Complete administrative functions for the sales office including but not limited to; respond to incoming calls and reservations, prepare correspondence and sales proposals, prepare sales kits and update sales files.
  • Field incoming inquiries for all markets, qualify the business, provide hotel information, and share with the Director of Sales.
  • Conduct in-house tours; and qualify needs.
  • Prepare meeting packets & BEO’s for weekly management meetings.
  • Coordinate inventory and ordering of office supplies and Sales & Marketing collateral.
  • Accurately update the function book and coordinate with other departments to ensure great customer service.
  • Monitor and update group room blocks. Ensuring deposit and cut-off policies are followed.
  • Assist the department in reaching sales goals and targets by inputting data and generating reports. Maintain meticulous records in the STS sales system for later reference and reporting.
  • Be the department’s communications hub, ensuring the flow of messages and information within the department and externally between fellow departments, customers and vendors.
  • Assist in soliciting guest feedback to ensure continued guest satisfaction.
  • Comply with all company/hotel standards and policy as established in the employee handbook.
  • Secure sales files at the end of each day.
  • Attend hotel meetings and support hotel functions.
  • Respond to all guest requests & follow through to assure satisfactory outcome & compliance
  • Complies with all safety & security policies in accordance with hotel standards.
  • Comply with federal, state and local laws regarding health, safety and alcohol services
  • Support other hotel departments when needed.
  • Interacts in a friendly, approachable way to all guests, team members and potential clients, builds relationships to support a strong positive culture.
  • Collaborate with all departments to foster an inclusive culture and ensure the success of all team members.
  • Complete expense reports and other assigned paperwork in an accurate and timely manner.
  • Develop/maintain knowledge of market trends, competition and customers.
  • Communicate effectively and genuinely with guests, team members and other departments.
  • Delegate effectively to team members, provide timely and relevant feedback to improve processes and ensure guest satisfaction.
  • Complete all other duties as assigned.


Education and/or Experience

  • High School Diploma or Equivalent education required, college degree helpful.
  • Clear, effective verbal and written communication skills are essential.
  • Position requires excellent organization skills and attention to detail.
  • Ability to operate a telephone, computer and various software is expected, with Microsoft Word and Excel knowledge helpful.
  • 1-2 years of Customer Service Experience or Administrative support experience.
  • Proficient in Microsoft Office Suite.
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About This Employer

Synergy Hospitality 1

994 Old Eagle School Road
Suite 1015
Wayne, PA 19087

(610) 225-2650

Corporate Office

www.synergyhotels.com

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Synergy Hospitality

In an industry dominated by myopic attention to short-term profitability, Synergy Hospitality is unique in our focus instead on the creation of successful cultures. It is our belief that the long-term profitability of a hotel is a natural consequence of a positive and supportive work environment. We live and work by a set of common values that permeate our entire company.

Based in Suburban Philadelphia, Synergy manages extended-stay, limited-service and full service hotels throughout the Mid-Atlantic. Every decision we make is based on increasing the value of our managed hotels. We believe the most critical element in enhancing the value of a hotel is to develop a passionate and motivated team that understands and lives by the core values we collectively maintain. Our experience proves how developing these successful cultures leads to an extraordinary guest experience.

The Synergy Culture

The theory is simple: Successful cultures equal successful hotels. Most hotel management companies would agree, but few actually "walk the talk".  At Synergy, we firmly believe that a positive hotel culture not only defines what we do, but who we are. A great brand and product will only bring a guest to a hotel once; the hotel's culture makes these guests loyal fans and repeat clients.

We view our most important assets to be our Team Members.  We strive to develop and maintain a work environment that fosters the passionate commitment and professional advancement of our Team Members in order to attract the best-qualified applicants and employ the finest Hospitality Teams in our respective markets.

Our Team Members, in turn will help us to provide for the total satisfaction of our hotel guests by offering unparalleled customer service and added value to our hotel clientele. Regardless of the location, amenities, or price level of the individual hotel property, our common goal is to offer the best lodging value and guest experience in each of the markets in which we operate.  

With the assistance of our Team Members, we will consistently maintain and improve our hotel properties so that we may always present the most desirable lodging accommodations to our guests.