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Spa Concierge

posted January 24, 2020

The Rittenhouse
Philadelphia, PA
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About This Job

Opportunity:  Spa Concierge 

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Lead Spa Concierge - Spa Operations Manager - Spa Director

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Receive and resolve guest complaints, elevating to management if necessary. 
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Ensure high guest satisfaction scores and work towards increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s Earth View program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • College degree or comparable work experience.
  • Previous customer service experience or equivalent training required.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About This Employer

The Rittenhouse

210 West Rittenhouse Square
Philadelphia, PA 19103

(215) 546-9000

118 Room Hotel

www.rittenhousehotel.com

Our Hotel

Travelers can stay at The Rittenhouse, a standout among luxury hotels in Philadelphia’s Center City, offering them a Forbes Four Star experience with well-appointed rooms and suites, world-class service, and the most desirable location in town. From fine dining culinary experiences and impeccably tailored events to our relaxing atrium pool and rejuvenating treatments from the spa, our Rittenhouse Square luxury hotel offers personalized experiences and provides the perfect balance of sophistication and relaxation for families, business travelers, and romantic vacationers alike. Welcome to The Rittenhouse, a true gem among Center City, Philadelphia hotels.