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Room Service

posted January 24, 2020

Sheraton Albuquerque Uptown
Albuquerque, NM
737810 l

About This Job

The Sheraton Albuquerque Uptown is looking for a full-time Room Service Associate to join our team! Our Room Service server is responsible to ensure that all food and beverage orders are taken promptly, courteously, and relayed to the kitchen and/or other appropriate team member as well as delivered promptly with a smile.

Benefits include:

-Medical (two options) with vision


-401(k) with 3% company match

-Voluntary Term Life Insurance (self, spouse/domestic partner, and children)

-Short-Term Disability

-Paid time off 

-Free lunch

-Free uniforms

-Free non-slip shoes (two free pair per year!)

-Progressive yet fun workplace

-Associate recognition and events, incentives and rewards

-Ongoing training

-Education assistance

-Major hotel discounts at over 7,000 hotels worldwide

-Other company discounts


1. Must have at least 6 months server experience.

2. Prior guest service or other hospitality experience; food industry experience is preferred.


  1. Assist with room service orders, delivery and running the floors.
  2. Greet the guest, take all food and beverage orders.
  3. Maintain a clean area at all times.
  4. Responsible for receiving all payments.
  5. Performing necessary opening/closing and sidework duties.
  6. Prepare food items for guests such as dishing up oatmeal, soup, making toast, dinner salads, bread, etc.
  7. Assist other servers with their tables.
  8. Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
  9. Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
  10. Be a Team Player and encourage the teamwork attitude among staff.
  11. Attends department and inter-departmental meetings.
  12. Notify management of any pertinent information related to shift activities.
  13. Be knowledgeable in all hotel emergency procedures.
  14. Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
  15. Ensures total guest satisfaction.
  16. Follow supervisor’s instructions and performs other duties as directed or assigned.

All positions require a criminal background check. This position will also require a credit check and drug screen.

Our company participates in E-Verify.

The Sheraton Albuquerque Uptown provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.If you need accommodation for any part of the employment process because of a medical condition or disability, please send me an e-mail to or call 505-349-8024 to let us know the nature of your request.


About This Employer

Sheraton Albuquerque Uptown

2600 Louisiana Blvd NE
Albuquerque, NM 87110

(505) 881-0000

295 Room Hotel

Our Hotel

Oversized sleeping rooms ideal for meeting attendees, the individual corporate guest or leisure travelers in town for shopping, dining and entertainment. Or guests can stay in and enjoy our Southwestern inspired cuisine in the ABQ Grill, Lobby Lounge , Sol Café (featuring Starbucks) or order room service. Every Friday night the Lobby Lounge features live music and amazing $10.00 specials! During downtime, guests can visit our indoor mineral salt water pool, indoor whirl pool and state of the art fitness center. For our Platinum guests and those that wish to upgrade their stay, we have our amazing Club Lounge featuring complimentary breakfast every morning and appetizers every evening with a full bar for purchase. Plus, our hotel features a beautiful view of the Sandia Mountains from the Club.