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Reservations Agent

posted January 25, 2020

The Scottsdale Plaza Resort
Scottsdale, AZ
With a reimagined design and national recognition, The Scottsdale Plaza Resort is not only a wonderful place to stay but an even better place to work. It’s also locally owned and operated making you part of the decision making team, in other words you can make a difference every day!
713162 l

About This Job

Position Summary: 

To maximize hotel revenue and occupancy by selling rooms availability/rates to incoming callers and to convert potential sales into reservation bookings while providing exceptional customer service. Provide primary assistance to the Reservations Manager and Group Rooms Coordinators with delegated tasks and work closely with other departments to help organize and align the hotel for success on a daily basis.


  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

  • Greet customers and determine what they want/need (dates, times, type of accommodations, etc.) over the phone.

  • Thorough understanding of hotel rates and records reservation information accurately; identifies and records group and transient booking codes and special requests

  • Follow specific tasks to complete daily checklists

  • Perform and record and process deposit and billing information of reservations

  • Complete filing of all reservations to facilitate easy referral (Management forms, GDS forms, and miscellaneous website forms)

  • Obtain knowledge and understanding of daily occupancy and stay detail information of hotel guests.

  • Prepare various daily, weekly and monthly reports and reviews quality of final product prior to distribution.

  • Cross trains with the Front Desk and provides backup GSA support during peak check-in and check-out periods.

Minimum Job Requirements: 

Minimum 1 year Front Desk, Guest Service or Sales experience

Experience with VisualOne, TravelClick, Excel and Word preferred

Ability to work a flexible work schedule including weekends

Ability to Multitask

Excellent Communication Skills

These responsibilities must be able to be performed with or without reasonable accommodations. While performing the duties of this job the employee must be able to sit continuously to perform essential job functions throughout the entire shift. May require walking primarily on a level surface for periodic periods, throughout the day. Requires interacting with others, interpreting spoken messages, constant keyboarding, sitting, hearing and talking are required. The employee will occasionally stand and walk, and infrequent bending at the waist, twisting of the upper body, kneeling, being mobile on even surfaces, squeezing and crouching are also required. Requires infrequent lifting and carrying of 1-25 pounds.

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.

The Scottsdale Plaza Resort is an Equal Opportunity Employer

Compensation: $13.00


About This Employer

The Scottsdale Plaza Resort

7200 N Scotssdale Road
Scottsdale, AZ 85253

(480) 948-5000

404 Room Resort

A landmark Scottsdale Resort providing exceptional experiences for corporate events, social affairs and relaxing getaways. We offer 404 guest rooms and suites that are located on 40 lush acres in the shadow of Camelback Mountain. With the recent completion of our multi-million-dollar renovation including 40,000 square feet of meeting space The Scottsdale Plaza Resort has more to offer our guests and employees than ever before. The onsite services and technology at our guests’ disposal makes every stay, and every event, seamless, engaging, and comfortable making The Scottsdale Plaza Resort the place to meet.

Management Perspective:

Our management team is friendly, supportive and involved. Placing a strong emphasis on employee training and success while fostering a work-family environment that recognizes your success individually and in group activities. Our success is fueled by our belief in a better experience for our guests and employees – where hospitality is always a given, each detail is worth a second thought, and every guest interaction is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into amazing guest experiences and employee satisfaction.

We enjoy a reputation that is unrivaled in the industry, which is 100% due to employees’ commitment and passion to the total guest experience. We want YOU to be a part of that guest experience. Help us provide guests with phenomenal customer service, while growing your career and being part of the most enthusiastic, hard-working, employee loving resorts around!

Our Commitment and Benefits:

Our commitment to service extends to our employees by ensuring employees are provided with competitive compensation and enjoy countless benefits such as: food, lodging and merchandise discounts, health insurance benefits, 401(k) Savings Plan, free employee meals, bus passes, as well as avenues for significant career growth and much, much more! If working in a customer focused, fast paced, breathtaking resort setting sounds like you, then please apply to join our team!