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Guest Service

posted January 6, 2020

Courtyard Atlanta Decatur Downtown/Emory
Decatur, GA
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753006 l

About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Courtyard Atlanta Decatur Downtown/Emory

130 Clairemont Avenue
Decatur, GA 30030

(404) 371-0204

179 Room Hotel

www.marriott.com

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Our Hotel

Open, airy and modern, experience the all-new Courtyard Atlanta Decatur Downtown/Emory. This Downtown Decatur hotel offers completely renovated guestrooms, community spaces and meeting rooms. The open lobby greets you with oversized chairs, workstations and private media pods. Each guestroom features new plush bedding, hardwood floors and flat screen TVs with unlimited streaming services. Guests can relax poolside at the indoor saltwater pool or bar side at The Bistro offering handcrafted cocktails. They can enjoy the unique bars, award-winning restaurants and locally crafted gifts in Decatur’s famous Downtown Square, just steps from the hotel. The Decatur Conference Center offers over 11,000 sq. ft. of event space and on-site catering to create the perfect event. From corporate meetings to joyous celebrations, our experienced staff is dedicated to making every event a success. Whether traveling for business or pleasure, a stay here is sure to be comfortable, productive and enjoyable!