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Assistant Front Office Manager

posted February 26, 2020

Hilton Garden Inn Central Park South
New York, NY
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731568 l

About This Job

Opportunity:  Assistant Front Office Manager

Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards. 

Potential Career Path

Front Office Manager – Rooms Division Manager – Assistant General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  
  • Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager. 
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
  • Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
  • Review, submit for approval, and order capital budget items as required.
  • Review correspondence from guests and incident logs; direct staff according to information obtained.
  • Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
  • Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
  • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s degree preferred.
  • 1 to 3 years hospitality related experience, including front desk operations experience.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About This Employer

Hilton Garden Inn Central Park South

237 West 54th Street
New York, NY 10019

(212) 253-6000

About Us

Boasting a fantastic location in the heart of Midtown Manhattan, the contemporary Hilton Garden Inn New York/Central Park South-Midtown West hotel is near tempting restaurants, lively nightlife and exciting shopping options at Columbus Circle and Fifth Avenue. The largest Hilton Garden Inn property in North America, this friendly hotel near Central Park offers easy access to popular NYC attractions including Times Square. 

All of the spacious and inviting guest rooms and suites at this hotel near Central Park, NYC offer complimentary internet access, a 40-inch LED TV, a mini refrigerator and a microwave. Guests can unwind with a glass of wine and savor cooked-to-order steaks and grilled specialties in the stylish Empire Steakhouse or order Room Service to enjoy in the comfort of their guest room.

  • Largest Hilton Garden Inn hotel in North America
  • Close to exciting shopping, dining and entertainment opportunities 
  • Near many popular NYC attractions
  • Modern guest rooms and suites with complimentary internet access, a mini-refrigerator and a microwave
  • Two flexible meeting spaces, the latest A/V technology and a 24-hour business center
  • Complimentary 24-hour Fitness Center