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Upscale Hotel Housekeeping Supervisor

posted February 9, 2020

Le Méridien Dania Beach at the Fort Lauderdale Airport
Dania Beach, FL
684183 l

About This Job

The Housekeeping Supervisor is a core driver of front line efficiency and effectiveness in the Housekeeping department. This leadership role is critical in the selection, training, staffing, and coaching of front line staff to ensure the safety, quality, and timeliness standards of the guest experience.

Essential Duties & Responsibilities

Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded.

Ensures the turnover of all vacant and clean rooms in a timely manner; verifies stayovers, reports early check outs, and communicates issues and discrepancies with front office.

Provides coaching, encouragement, and recognition to pack members when necessary.

Understands and champions policies and procedures, and collaborates with Housekeeping leadership in performance management of the department.

Understands and participates in scheduling of staff, labor management and forecasting.

Participates in the development and execution of training programs for new hires as well as ongoing training.

Creates and schedules daily assignments, daily and weekly projects, and optimizes staff to ensure cleanliness and performance.

Conducts daily stand up meetings with Room Attendants and House Attendants in order to prioritize the day.

Inspects guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control, and reviews results with Room Attendants; coaches and drives accountability and performance improvement.

Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried for the next day's activities; ensures and promotes safety standards in these areas.

Supervises activities of staff and area to ensure compliance with resort standards, including the management of time and attendance.

Participates in recruitment process and selection of talent for the housekeeping department.

Ensures the completion and proper communication/escalation of maintenance work orders and other concerns to the appropriate department.

Schedules deep clean and carpet care based on schedule and guest comments.

Qualifications & Skills

High School diploma or equivalent experience

Minimum of one year of experience as a hotel supervisor in the same or similar position.

Prior hospitality or housekeeping experience.

Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook

Demonstrated interpersonal and verbal communication skills

Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills Ability to work flexible schedule including nights, weekends, and/or Holidays as needed

Physical Requirements

Ability to lift 30lbs

Ability to stand/walk for long periods

Ability to bend, stretch and twist

Capable of tolerating exposure to chemicals



About This Employer

Le Méridien Dania Beach at the Fort Lauderdale Airport

1825 Griffin Road
Dania Beach, FL 33004

(954) 920-3500

245 Room Hotel

Explore an exciting career in hospitality with Le Méridien Dania Beach at Fort Lauderdale Airport

The new all-encompassing sanctuary for discovery, Le Méridien Dania Beach at Fort Lauderdale Airport opening December 2019 is conveniently located just minutes from pristine beaches, downtown, waterfront shopping and dining on Las Olas Boulevard, and the cruise port.

The hotel's intriguing aesthetic balances the brand's chic French flare with the destination's maritime spirit and tropical locale. Floor-to-ceiling glass windows in 245 guestrooms and suites frame panoramic views of the South Florida city skylines, while a minimalistic modern design complemented by personalized touches creates a calming and comfortable setting to recharge.

Bringing a blend of international and local influences to the table and bar, Chef Richard Sandoval presents his signature concepts - TORO Latin style Pan-Latin restaurant, and La Biblioteca, a tequila library and lounge.

It all starts within the ideal setting to stimulate the exchange of new ideas and create the framework for innovative experiences. With more than 18,000 square feet of meeting and event space, including two ballrooms with nine breakout rooms with in inspiring multiple configurations, you'll discover exciting opportunities to expand new ideas, gather, wed and meet.