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Guest Experience Specialist Part-Time

posted January 1, 2020

SpringHill Suites Los Angeles Burbank/Downtown
Burbank, CA
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440623 l

About This Job

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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About This Employer

SpringHill Suites Los Angeles Burbank/Downtown

549 South San Fernando Boulevard
Burbank, CA 91502

(818) 524-2730

170 Room Hotel

www.marriott.com

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Celebrate affordability and luxury at our Burbank hotel NEW HOTEL

Surround yourself in boutique-style accommodations at the all-new SpringHill Suites Los Angeles Burbank/Downtown. Seamlessly blending inspiring designs and modern amenities, we offer convenient services at competitive prices. Within walking distance of downtown Burbank, CA and near North Hollywood, our hotel affords guests the opportunity to create memories at Universal Studios, Warner Brothers and Disneyland. Plan a fun-filled day in Burbank, stay fit in our state-of-the-art fitness center or soak up the SoCal rays at the outdoor pool. After a day on the town, grab a quick snack at The Market, or take advantage of our full-service bar for a nightcap to wind down before heading up to a spacious suite complete with luxurious bedding and a spa-like bathroom. Enjoy complimentary breakfast and Wi-Fi, as well as guest rooms with smart TVs, mini refrigerators, microwaves and desks with ergonomic chairs. Whether for business or leisure, a stay at SpringHill Suites in Burbank feels like a breath of fresh air.