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Operations Manager

posted January 1, 2020

Fairfield Inn & Suites by Marriott Minneapolis Eden Prairie
Eden Prairie, MN
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About This Job

Job Description

Aimbridge Hospitality is seeking an Operations Manager to join the team and be responsible for our housekeeping/back of house operations at the our Fairfield Inn & Suites Minneapolis Eden Prairie

JOB SUMMARY

The Operations Manager is responsible for coordinating the activities of hotel staff as directed and provides support to the General Manager.

JOB DUTIES & RESPONSIBILITIES

• Responsible for completing required franchise and TMI standards training and staying current on all updates/changes to standards, policies, and processes.

• Works with and ensures compliance with all guidelines for operations, including front desk, housekeeping, maintenance and food service.

• Conducts monthly department meetings to review new procedures and solicit input from all team members.

• Handles and provides resolution to guest complaints and team member issues.

• Assigns duties to team members and subordinates and observes performance to ensure adherence to hotel and franchise policies and established operating procedures.

• Answers inquiries pertaining to hotel policies and services.

• Ensures property hiring practices comply with all state and federal requirements.

• Performs functions of the General Manager in his or her absence.

• Available 24/7 with reliable transportation.

• Directly supervises staff. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems

• Other duties as assigned.

Requirements

EDUCATION, EXPERIENCE, LICENSURE & CERTIFICATION

• A minimum of an Associate’s degree preferred and six months to one year related experience and/or training; or equivalent combination of education and experience.

• Valid driver’s license required.

KNOWLEDGE, SKILLS, & ABILITIES

• Requires the ability to read, write, and speak the English language.

• Strong management skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals; provides coaching, advice, and assistance as required; helps subordinates overcome obstacles and deal with problems; appropriately assesses contributions and performance of team members; provides appropriate recognition, and deals with problems as they arise. Instills in others a sense of pride in the job at hand.

• Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.

• Ability to manage difficult guest situations; responds promptly to guest needs, solicits guest feedback to improve service, responds to requests for service and assistance and meets commitments.

• Excellent interpersonal skills, demonstrated positive customer service skills, and ability to relate to people of varying ages and backgrounds.

• Ability to show flexibility in response to change and adapt to and accommodate new methods and procedures.

• Knowledge of safety management principles; federal and state OSHA regulations.

• Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.

• The ability to foster commitment, team spirit and trust.

• Ability to develop and evaluate alternative courses of action; make decisions based on correct assumptions concerning resources and guidelines; define and implements solutions to problems; and recognize when no action is required.

• Working knowledge of Microsoft Office products including Word, Excel, and Outlook.

• Ability to meet the demands of the work schedule, to be at work and on time. Will require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

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About This Employer

Fairfield Inn & Suites by Marriott Minneapolis Eden Prairie

11325 Viking Drive
Eden Prairie, MN 55344

(952) 903-9444

90 Room Hotel

www.marriott.com

Our Hotel

The Fairfield Inn & Suites Minneapolis Eden Prairie is one of the most centrally situated hotels in Eden Prairie. Our convenient location is only a 15 minute drive to downtown Minneapolis and the MSP Airport. The world famous Mall of America and ValleyFair are both located within a 10 mile drive and provide hundreds of options for family fun, dining and entertainment. Located in the heart of Eden Prairie's business district and near lots of fun things to do, the Fairfield Inn & Suites Eden Prairie is the perfect location for both business and leisure travelers. Our complimentary shuttle service runs within a 5 mile radius of the hotel, making travel a breeze. Free WiFi is available property-wide, and our business center, meeting space, and guest room technology will exceed all business needs. Guests can start their mornings off right with a free hot breakfast served daily, and relax at the end of the night with a refreshing swim in our indoor pool or a soak in our hot tub spa.

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 60,000 Associates and a diverse portfolio of more than 1,400 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.