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Sales Casino Host

Posted July 1, 2020

Agua Caliente Casino Resort Spa
Rancho Mirage, CA
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About This Job

Description

The Sales Casino Host meets and greets guests of the casino and ensures that a high level of customer service is maintained. Must be knowledgeable of and be able to explain games offered by the casino as well as currently approved marketing promotions and programs. Provides comps to casino patrons according to the approved internal controls. Performs duties at the Spa Resort Casino and Agua Caliente Casino, as assigned. Assist in the development of guest invitation lists for special events conducted by the Agua Caliente Casino and Spa Resort Casino. Conveys terms of Player’s Club Program and explains qualification requirements to prospective gaming guests.

Assists the Executive Host with the development of business development programs to increase visitation to the Spa Resort Casino and Agua Caliente Casino. Tracks and prepares reports, for the Executive Host, on specific players and/or groups of players. Assists the Slot Department and/or Table Games Department at the Spa Resort Casino and Agua Caliente Casino with the operation of gaming tournaments. Represents the Casinos at specified off property events in the capacity of Player Development Host. Identifies and initiates relationships with new guests for possible enrollment into the ACE Club.

Requirements

Education and/or Experience

  • High school diploma or GED required. Bachelors Degree in Marketing or related field preferred.
  • Minimum two years experience in casino event or promotion planning.
  • Minimum two years applicable knowledge of casino games (Slots and Table Games), telemarketing and casino patron sales techniques sale techniques.
  • Must have excellent organizational skills, be computer literate, have the ability to work with all departments, and have excellent customer relation skills.
  • Must have good oral and written communication skills.
  • Must have strong problem solving and analytical skills
  • Must be able to communicate in English.

Working Conditions/Physical Demands

  • To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1  mile, climbing stairs and sitting at a desk/work station for the duration of the shift. Must be able to work in a smoke filled environment.
  • Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information

Salary DOE + Bonus

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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About this Employer

Agua Caliente Casino Resort Spa

32250 Bob Hope Dr
Rancho Mirage, CA 92270

(888) 999-1995

364 Room Resort

hotwatercasino.com

Agua Caliente Casino Resort Spa in Rancho Mirage, California has been repeatedly voted "Best Casino" in reader's polls. It’s home to more than a thousand slots, a variety of table games, and a wildly popular 18-table non-smoking Poker room. The casino offers exciting lounge entertainment plus award-winning dining, adjacent to its luxury resort hotel. Guests can stay in style in 340 deluxe rooms and suites; enjoy a relaxing spa, pool and cabana complex, as well as a state-of-the-art conference center. The Show, a 2,000 seat entertainment venue completes this world-class destination.