Who this job will appeal to

We are searching for a General Manager to oversee daily hotel operations, by providing all departments the leadership and guidance in a united effort to deliver outstanding guest services and satisfaction. The GM will be involved in hiring and is responsible for training and developing talented associates with a significant emphasis on GSS and ensuring that all associates are compliant with all policies, standards, procedures and regulations. The GM will also accommodate the guests’ needs and performs all department functions. In addition, the GM will assist the President/CEO and head office in all areas to guarantee operational efficiency.

What you will be doing

• Management & Training: Manage hotel associates on a day-to-day basis. Responsible for a smooth, efficient and professional operation of all departments. Generate weekly schedules for all departments. Train and develop associates to the highest possible level. Lead daily stand-up meetings. 
• GSS and QA: Create and implement action plans to meet GSS goals. Deliver exceptional guest service with EVERY interaction. Respond and follow up on assigned customer care, guest surveys and social media reviews. Prepare all departments for QA by ensuring that all brand standards are being met
• Front Desk Supervision: Must be able to read and understand guest folios. Successfully troubleshoot discrepancies from previous shifts and correct
• Accounting / Financial: Manage accounts receivables and input invoices for head office to process. Balance all daily transactions and transmit figures to the head office. Conduct audit and controls on a regular basis. Prepare daily deposits. Work on finding ways to control costs effectively to meet budget guidelines.

Other Responsibilities:

• Maintain validity of permits, certificates and licenses to ensure compliance
• At all times strive to represent the company and brand in the most professional and courteous manner
• Lead by example: Provide high-quality service and uncompromising hospitality towards all guests
• Ensure that all procedures and policies are in place and followed
• Be familiar with sales strategies; communicate daily with sales team
• Involvement in weekly revenue management calls

The ideal candidate for this position

Knowledge / Skills:

• Previous management / supervisory experience in hotels
• Proficiency with FOSSE preferred
• Ability to communicate effectively (both written and verbally) with guests and associates
• Ability to multi-task in a high-paced environment
• Good organizational and communication skills

Experience:

• 3 years minimum experience as GM Major Brand Select Service, Marriott experience a plus
• Provable track record of brand compliance for KPI’s of success
• High energy with a focus to develop and love the staff
• Motivated for growth in progressive company
• CHA and/or Hospitality Degree a plus