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Table Games Supervisor

posted March 31, 2020

Sandia Resort & Casino
Albuquerque, NM
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505666 l

About This Job

Description

The Table Games Supervisor reports directly to the Pit Boss and is responsible for the operation of assigned tables during assigned shift and all personnel assigned to those tables.  They are responsible for adhering to the System of Internal Controls and federal cash reporting requirements.  The Floor Supervisor has the ability to sign Request for Fill/Credit, Fill/Credit slips, table opener/closer, temporary opener/closer and federal cash reporting documents.  The Floor Supervisor has access to the pit podium, pit area, table banks and cards and dice in play.

Major Duties and Responsibilities

  • Oversees total operation of the assigned pit area.
  • Communicates information to incoming relief.
  • Complies with all dealing procedures.
  • Must have a total understanding of procedure manual for games supervised.
  • Ensures maximum game protection.
  • Responsible for dealing rotation.
  • Protects all sensitive equipment, (Cards, dice, shoes, etc.)
  • Ensures strict compliance with Sandia Casino System of Internal Controls.
  • Trains and helps develop supervisor’s skills.
  • Responsible for accurately tracking bankroll of players and player buy-in, average bet, and time played.
  • Counsels and works with dealers on procedural problems.
  • Provides excellence in customer service and ensures same of all employees.
  • Assists Pit Boss in completing all duties.
  • Deals effectively with customer problems/complaints.
  • Maintains proper bankroll for all tables assigned.
  • Accurately determines table win/loss.
  • Serves as a role model for subordinates.
  • Assists with tournaments and promotions.
  • Accurately tracks table drop.
  • Evaluates subordinates and completes performance appraisals.
  • Promotes Player’s Club and signs new players up for card membership.
  • Performs additional duties and responsibilities as assigned or necessary.

Knowledge, Skills and Abilities

  • Ability to supervise and direct the work of employees.
  • Ability to deal effectively with the public.
  • Ability to work odd and unusual hours, including nights, weekends and holidays.
  • Ability to exercise personnel management practices, to be firm in dealing with employees and exhibit a strong motivational commitment to the organization.
  • Ability to write and prepare standard reports and documents.
  • Knowledge of all Table Games rules and regulations.
  • Must be able to read, write and speak English fluently.

Supervision Exercised

Supervised by the Pit Boss.

Supervises employees as assigned.

Requirements

Minimum Qualifications, Education and Experience

  • High School Diploma, GED certification or equivalent.
  • Two (2) years progressive responsible experience in casino Table Games.
  • Must be at least 21 years of age.

Licensing Status

  • Must be able to obtain and maintain the required Gaming License.
  • Will require a post-offer, pre-employment and random drug screening.

Working Conditions

  • Work is performed indoors.
  • Work hours subject to change with overtime work required.
  • Must be able to work long hours under stressful conditions.
  • Subject to hazards that may cause personal bodily harm: smoke, common colds, influenza, dust, odors and elevated noise levels.
  • Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
  • Duties may involve walking, standing for long periods of time, sitting and crouching.

Additional Information

Salary Range:  $23.03 – $31.09 Per Hour

Applicants must already be authorized to work in the US and must be able to obtain and maintain a casino license in the state of New Mexico.

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About This Employer

Sandia Resort & Casino

30 Rainbow Road, NE
Albuquerque, NM 87113

(505) 796-7500

228 Room Casino

sandiacasino.com

Since it first opened in 1994, The Sandia Resort and Casino has undergone extensive developments to its property to provide a truly all-inclusive and luxurious experience for visitors. Owned and operated by the Pueblo of Sandia, it was the very first Indian casino in New Mexico at its opening. Now there are approximately 25 tribal casinos in the state, including Sandia. 

The goal was to create an upscale experience that was close to home for New Mexicans, while encompassing Southwestern pride and culture for out-of-state visitors. With friendly customer service and opulent amenities, this goal was not only realized, it made Sandia Resort & Casino the best place for entertainment in the state.