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Food Server

posted January 2, 2020

Maryland Live! Casino
Hanover, MD
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641151 l

About This Job

Description

Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.

Specific Responsibilities and Duties

  • Responsible for acknowledging guests in a friendly and timely manner.
  • Responsible for knowledge of the menu and being able to make confident recommendation to the guests.
  • Responsible for acquiring and validating a method of payment for all extra food and beverage service in the restaurant. Responsible for taking orders from guests, recommending food choices, and presenting food. Assisting in clearing tables, transporting dirty dishes and linen to a bus cart. Cleaning work station and wait stand at end of shift.
  • Enhances the gaming and dining experience of guests to Live Casino, with prompt, efficient, service and interaction with guests.
  • Help with the execution and delivery of In-Room Dining orders when applicable.
  • Other duties as assigned.

Requirements

Job Requirements (skills, knowledge, and abilities) 

  • Ability to use fountain soft drink, tea and coffee machines.
  • Ability to read and write basic instructions.
  • Knowledge of Alcohol Beverage Control laws, health regulations, and PPE (Personal Protective Equipment).
  • Excellent communication skills needed.
  • Ability to organize and be creative. Knowledge of sanitation and health department regulations for safe handling of food.

Educational Requirements

  • Education: A high school diploma or GED equivalent is preferred. A high level of customer service training would be a plus.
  • Experience: One (1) to three (3) years of experience in casual, buffet and or fine dining restaurant.
  • Must be able to comply with all state gaming regulations, which may include obtaining a license. Alcohol Beverage Card is also required.

Physical Requirements

  • Ability to stand and walk continually throughout a scheduled shift.
  • Ability to bend, stoop and reach while carrying dishes, glasses and serving tray.
  • Ability to push bus cart and carry trash/linen bags weighing up to 35 pounds.

Working Conditions

  • 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed.

Additional Information

Applicants must already be authorized to work in the US and must be able to obtain and maintain a casino license in the state of Maryland.

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About This Employer

Maryland Live! Casino

7002 Arundel Mills Circle
Hanover, MD 21076

(443) 842-7000

310 Room Hotel

www.livecasinohotel.com

Live! Hotels is a national luxury hotel owner and operator.  The flagship Live! Hotel is located at Live! Casino in Anne Arundel, Maryland, and is part of one of the largest and most successful gaming, retail and entertainment destinations in the country.  This AAA Four-Diamond property consists of 258 luxury rooms, 50 suites, 2 Penthouses, a full-service Spa, state of the art Fitness Center and a 4,000 person capacity live performance/ events venue.  The hotel is integrated with multiple award-winning food and beverage options and the 280,000 square foot gaming floor. 

The second Live! Hotel will open in late 2020 at the new Live! Casino in the Stadium District in Philadelphia.  

Live! Hotels are developed by an affiliate of The Cordish Companies (“Cordish”), which is widely recognized as the preeminent national developer of large-scale mixed-use projects and entertainment districts. With more than a century of operations, Cordish has also become a leading developer and operator of gaming and hospitality projects, and a market leader in pioneering a new standard in sports-anchored mixed-use developments.

In 2018, Cordish further extended its hospitality operations through a partnership with the world-renown Loews Hotel to create a new Live! by Loews chain of upscale hotels.  The first hotel in this joint venture recently opened in Cordish’s Texas Live! project in Arlington, Texas.  The second Live! by Loews will be open in 2020 in St. Louis, Missouri, at Ballpark Village.