Search 25,404 current hospitality jobs

Casino Shift Manager

posted February 10, 2020

Monarch Casino Resort Spa
Black Hawk, CO
Apply
812787 l

About This Job

Description

  • The Casino Shift Manager will create a friendly work atmosphere and communicate an ‘Open Door’ policy to all team Members to resolve disputes in a timely manner.
  • Must exhibit a positive and professional attitude with guests and Team Members.
  • Will work toward resolving guest complaints and assist with guest incidents in a helpful, courteous, and constructive manner, and if necessary, reviews available documentation and/or create documentation concerning the incident.
  • Provide regular communication with all levels of management, provides recommendations on improving effectiveness on the property operation.
  • Make decisions must be based upon the best interests of the company while following Colorado Division of Gaming Rules and Regulations.
  • Relive Table Games Supervisors and Surveillance Operators when their respective managers are not available.
  • Other related duties including, but not limited to complying with the following; Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures, Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering, Company Policies, and IRS reporting.

Requirements

QUALIFICATIONS – is considered Education & Experience

Performance Expectations

  • A commitment to Guest Service.
  • A commitment to a safe work environment.
  • Must effectively pass along information from shift to shift and from department to department when needed.
  • Must be self-motivated and self-directed. Must be able to work under minimal supervision.

Required Skills:

Knowledge, Skill and Ability:

  • This position is expected to have proficient knowledge of all casino property operations including, table games, slot operations, restaurant operations.
  • Must be fluent in English.
  • Must have the ability to communicate effectively in verbal and written formats with both internal and external guests.
  • Ability to work well with others and under stressful conditions.
  • Proficiency in Microsoft Office and Oasis applications.
  • Ability to read, analyze and interpret common gaming documents and procedural manuals.

Education, Training & Experience:

  • High School Diploma required. Bachelor’s Degree preferred.
  • Must have at least 3 years management experience in a gaming operation.
  • Ability to obtain Colorado Key Gaming License.

Cultural Best Fit Characteristics

  • Ability to see the whole picture.
  • Conscientious about the bottom line.
  • Does not accept mediocrity.
  • Leads by example
  • Promotes the property as an ambassador.

An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Additional Information

Applicants must already be authorized to work in the US and must be able to obtain and maintain a casino license in the state of Colorado.

Apply

About This Employer

Monarch Casino Resort Spa

488 Main Street
Black Hawk, CO 80422

(303) 582-1000

About Us

Monarch Casino Black Hawk features hot, new Exclusive Premiere slots, exciting tables games, a sensational nightly Whole Maine Lobster, Crab and USDA Prime Rib buffet and Black Hawk’s friendliest team. With over 600 slots, video poker and action-packed table games, Monarch Casino Black Hawk offers great gaming, great benefits and great rewards. We have two floors of great gaming action!

Monarch Casino Black Hawk is conveniently located 45 minutes west of Denver in the historical mining town of Black Hawk. It is the first casino you see when you arrive from Denver on Highway 119. Valet and covered self-parking are available for your convenience. Monarch Casino – bet on fun!

Monarch Casino is a Monarch Casino & Resort, Inc. property. Visit us at Atlantis Casino Resort Spa in Reno, NV for more exciting gaming and resort options.

Careers

Monarch Casino Resort Spa Black Hawk is an exciting place to work. We bring together positive career minded team members who create memorable experiences for our guests. We work hard, we work fast, and we lock arms and sprint together as one to be the best at what we do.

If you have an unwavering passion for service, are hungry for growth, and are always aiming to be better, consider building your career with Monarch Casino Resort Spa Black Hawk. Join our team and build a career that you can be proud of.